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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close LP Field and shopping The hotel was close as that is what we were looking for. But the cleaniness of the rooms were horrible. There were balls of hair on the bathroom floor. Splattered gunk on the walls. Table was dirty and burnt. Someone wrote on the mirror and when you took a shower it fogged the mirror to reveal the words. Bathroom door was chopped up and the caulking was terrible. When you turned on the sink the water came out so bad that it splashed out of the bowl and leave you soaking wet and water all over the ... read more
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not clean correctly and maintenance had not corrected the issues you had mentioned. I discussed your comments with the team, and we are reviewing with each member and retraining to insure that this does not occur again. Still, I am pleased you found our location convenient for your stay. The staff and I appreciate your comments, as it will only help us to impro... read more
VERY DIRTY ROOM. Won't return or recommend it to anyone.
Business response:
Cyn - The feedback provided in your review is much appreciated. I sincerely apologize that the room was not properly cleaned. In response to your feedback, I am reviewing your comments with the housekeeping staff to correct the issues you experienced. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Disappointed I stayed here so I would be close for an early morning flight. The pictures on the website are not what the room looks like. The room is old looking, carpet old and stained. Looked like a lot of water damage stains. The bedside lights did not work. No shampoo or hair dryer. I got there at night and was a little afraid of my surroundings. I didn't realize the room had an external door or I wouldn't have stayed there since I was a female traveling alone.However, the guy working the front desk dressed nice and was ... read more
Go elsewhere This hotel is only located in a good area. NO HOUSEKEEPING DAILY. Breakfast is a joke if you can even get any. Hotel staff aren't very friendly. The furniture was old and torn. Carpet was stained and nasty........awful experience for 4 days......
The location was convenient. The room had a bad odor. It was well equipped with eating utensils.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that your room had an unpleasant order. I discussed your comments with the team, about making sure all rooms have a fresh smell before guest check-in. Still, I am pleased that you found our fully-equipped kitchen to be ideal for your needs. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Dirty hotel!! We only stayed one night there and I would have asked to be relocated if we stayed there more than one night. Although it had a full kitchen and near the airport the room was dirty. As soon as we opened the drawers bugs went flying and the tub was rusty and moldy. Never again.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that the bathroom was not cleaned correctly and that there was a pest issue. To prevent this from happening again, my team is concentrating on detail cleaning the bathroom area's and have contacted our pest control company to resolve the insect issue. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
dirty room Room was dirty, unmade beds, towels on floor. Front desk said assistant manager was checking for clean rooms. Did not answer phone and no manager on duty. No housekeeping staff to clean rooms, and front desk clerk told me two different stories, and said no other rooms available. Called Extended Stay corporate office to report it. Would not recommend this place to anyone
Business response:
Peggy - Thank you for providing us with details about your stay. Please know that we are sincerely sorry that the first room you were given was not clean and that the staff did not communicate appropriately with you. In response to your feedback, I am reviewing our room inspections procedures and guest satisfaction with the staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time yo... read more
The room was dark and had a musty smell. The ceiling above the refrigerator had dust hanging from the ceiling. The furniture was falling apart
Do not stay here! My boyfriend and I booked this hotel online. We are from Memphis and was visiting Nashville to attend the titans game. Upon our stay we experienced a mold in the bathroom, cigarette buds everywhere outside, lazy and rude front desk staff, also the bed hard as a wood. we have stayed in a days inn that was thirty dollars cheaper. I will never stay here again and would not advise anyone to do so either.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the staff was not more welcoming the comfort and cleanliness of the room did not meet your expectations. Your comments were reviewed by the staff, and we will be retraining on the importance of great customer service. Also we have replaced most of the beds with pillow top mattresses and apologize that the bed you had may have been a unit that had not been replaced yet. I am als... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.