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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location to airport was the only saving grace Room was terribly dirty. Splatters of dirty all over bathroom door. Toilet was not cleaned from the last guest. Floor was sticky, and didn't want to take my shots off. Crumbs in the kitchenette drawers. Don't stay here.
Business response:
Aaron - The staff and I read your comments about your stay with us. Please accept our most sincere apologies for the condition of your room you described. I met with our staff and we will make sure all rooms are more thoroughly inspected to ensure that the room conditions you described do not continue in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to have the opportunity to provide you with a better stay in the future.
Caution in Nashville!! The first room had not been cleaned at all,the bed was not made and there were dirty towels on the floor of the bathroom. The second room was a little cleaner but tub was stopped up when taking a shower,very disgusting to say the least.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies that your room had not been cleaned properly upon your arrival, and that your tub was clogged. I discussed your comments with the team, and we are reviewing our cleanliness standards and inspection procedures to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the n... read more
Mal negocio Saí de um hotel mais barato para esse, que decepcão: Me mandaram para um quarto que estava ocupado; Wifi péssimo Colchão ruim Café da manha fraco
what a dissappointment... Came here to Nashville a day earlier than planned as our original hotel was booked up and couldn't allow us to check in early. I found this as the only room in the area, as there was a big concert in town. My wife and I showed up in the lobby at about 930pm on a Thursday. The desk person was too busy chatting it up on his personal cell phone to help us. I explained our situation and he told us that they were booked up and had no room available. As we walked out, he began chatting on his cellphone ag... read more
sorry place Sorriest place I have ever stayed. Poor security, no ice machines, no plugins, need a good cleaning, clientele fit the conditions.
Business response:
Larry - Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. Your comments were reviewed by the staff, and we will take the appropriate corrective actions to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope to have the opportunity to provide you with a better stay in the future.
Old and run down Hotel staff was friendly but the room was far from ideal. It was old, run down and smelled of smoke. We found several bugs in the bathroom. You could also hear everything that happened outside your room (people/cars passing, airplanes).
Needed last minute hotel and this was pretty much all that was left. Very run down and did not feel safe at all.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you did not feel safe during your visit. I discussed your comments with the team, and we are looking into the matter further and will take the appropriate actions to ensure our guests feel comfortable and staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
not so good Not the cleanest experience. Hotel had a 77 health department rating. Will not reccomend
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness issue you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing and re-training on proper cleaning procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.