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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay here again. Our room and the property were in terrible shape. There was one bar of soap and one mini bottle of shampoo for all of us. No hairdyers. The hotel was out of towels for two days - we did not have any on Saturday or Sunday. No one came to empty the trash. We finally went and got bags ourselves and set the trash outside the door- no one ever came to pick it up our entire stay. The carpets were not vaccumed, the bathroom and kitchen counters were filthy, and the walls and ceilings have dirt and what l... read more
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. We aim to provide our guests with clean, comfortable, and well-maintained suites; please accept our apologies for any housekeeping oversights you experienced. We will share your comments with our team to address this appropriately. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those here for shorter periods, services are available for a minimal fee, and linen exchange is ... read more
It looks nice on the outside but not very clean on the inside. We did find a cockroach by the kitchen and it smelled of weed in the bathroom the whole 3 days we stayed! It is also very run down and needs upgrading.
Business response:
Dear Cherice, We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control; therefore, we will review the issues with the concerned individuals to ensure such matters are not repeated. Moreover, we appreciate your observations about the conditions of our property. We are continuously striving to improve, and we encourage you to try us again so we can deliver the exceptional experience you deserve.Sincerely,Hotel Manageme... read more
Nothing
Business response:
Dear Bernard, Thank you for reviewing our hotel. We never intend to disappoint our guests in any way, and we sincerely apologize for failing you. We are committed to improving our services and accommodation, and we hope you will revisit us so we can regain your trust.Sincerely,Hotel Management
There is no staff to greet you. Then they sold the rooms even tho we already bokked
Business response:
Dear Keyonna, Thank you for being our guest. We are sorry for your experience on arrival. Please allow us to review the matter so that this lapse in service is never repeated. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management
Don’t be cheap go to the Comfort in a crisis stree Bugs were on the ground, mold was on the door of the refrigerator, candy rappers were under the bed, not a clean Health environment
Business response:
Dear Colt, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Mana... read more
The room had a really bad smell. We didn't even spend the night there we were there for 2 or 3 hours and got out. The bed sheets had a lot of long hairs in it. It seems like they didn't changed them to frequently.
Business response:
Dear Chelsey, although we always intend to provide our guests with a pleasing environment, we genuinely apologize for the issue that compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Worn down. Old.
Business response:
Dear Heather, we appreciate you being our guest and sharing your observations. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,070 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.