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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t be cheap go to the Comfort in a crisis stree Bugs were on the ground, mold was on the door of the refrigerator, candy rappers were under the bed, not a clean Health environment
Business response:
Dear Colt, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Mana... read more
The room had a really bad smell. We didn't even spend the night there we were there for 2 or 3 hours and got out. The bed sheets had a lot of long hairs in it. It seems like they didn't changed them to frequently.
Business response:
Dear Chelsey, although we always intend to provide our guests with a pleasing environment, we genuinely apologize for the issue that compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Worn down. Old.
Business response:
Dear Heather, we appreciate you being our guest and sharing your observations. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
It was supposed to be a free breakfast. However when my husband went their he was told there are no more left except a few muffins and coffee. It was also very noisy. The clerk who check us in gave us the wrong number so of course the key we were given didn’t work. We were also charged more than what is indicated in the hotel.com website. I explained this to the clerks but they said hotel.com charged differently than what they charged. I don’t recommend this hotel at all.
Business response:
Dear Marilyn, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Close to airport was good Noise from next room and fireworks at 1 am left little sleeping
Business response:
Dear Carla, thank you for being our guest. We apologize for the noise issues you experienced. On rare occasions, guests do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. Had we been aware of the same when you were here, we would have changed your room to make a better stay. Considering our location close to the airport, we hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hote... read more
My flight was delayed by the airline a few hours and by the time I got to the hotel the lady at the counter told me she had sold my room to someone else "because I wasn't there right at 3pm." She was very upset that I booked through a third party website (Expedia) and said that because I didn't book directly through her, there was nothing she would do for me. She put me on the street in the middle of the night and said that she didn't care that I had nowhere to go. She said I wasn't her problem and that next time I should no... read more
Business response:
Dear Teresa, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Front desk said they didn’t have my room. I had a two bed room reserved weeks before arrival. When I arrived they said they had a queen bed only. I said I’d take that if they brought in a pullout but they said it was $15 more for that. For their mistake I was supposed to pay. I said no. They called a manager and suddenly our room was ready. I was told not to smoke within 100 feet of the building. Cigarette butts were on the ground outside our room. The stairwells were dirty. The walking paths stunk terrible. Bed was pushed a... read more
Business response:
Thank you for sharing the specifics of your stay. We are sorry for the issue you faced upon arrival and the inconvenience this caused. We also apologize for the cleanliness issues you encountered during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.