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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My flight was delayed by the airline a few hours and by the time I got to the hotel the lady at the counter told me she had sold my room to someone else "because I wasn't there right at 3pm." She was very upset that I booked through a third party website (Expedia) and said that because I didn't book directly through her, there was nothing she would do for me. She put me on the street in the middle of the night and said that she didn't care that I had nowhere to go. She said I wasn't her problem and that next time I should no... read more
Business response:
Dear Teresa, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Front desk said they didn’t have my room. I had a two bed room reserved weeks before arrival. When I arrived they said they had a queen bed only. I said I’d take that if they brought in a pullout but they said it was $15 more for that. For their mistake I was supposed to pay. I said no. They called a manager and suddenly our room was ready. I was told not to smoke within 100 feet of the building. Cigarette butts were on the ground outside our room. The stairwells were dirty. The walking paths stunk terrible. Bed was pushed a... read more
Business response:
Thank you for sharing the specifics of your stay. We are sorry for the issue you faced upon arrival and the inconvenience this caused. We also apologize for the cleanliness issues you encountered during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Grossest place ever Wow, this place was disgusting. After giving me two rooms that were gross and flooded, the receptionist gave me a refund and I had to book at another hotel. Save yourself the time and hassle and stay somewhere decent nearer downtown.
Business response:
Thank you for sharing the specifics of your stay. We are sorry for the issue you faced upon arrival and the inconvenience this caused. We also apologize for the cleanliness issues you encountered during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Not staying here. Went to check in and they told us we had a reservation but not rooms available. Refunded money and sent us on our way to find a room ourselves. And when questioned was told this happens frequently with 3rd party. Very upset, I arranged for my son, and he is on a trip and suddenly does not have a room. I felt like he was treated this way because he was young and familiar with this kind of a situation.
Business response:
Thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Worst hotel accommodations This was the worst experience i have ever had with any hotel reservations.
Business response:
Juanita, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Very disappointing! Had to stay at Red Roof Inn. Tried to check-in and supposedly the hotel was booked; mind you I made my reservation 2 weeks prior. Was told attempts to call me 3 days prior was unsuccessful, because the way I booked my rooms ( Expedia ) was by 3 rd party. We had 9 people coming to attend College graduation. I find it hard to believe my contact number was not available. Thank God we were able to find another hotel.
Bed bug
Business response:
Judith, thank you for being a guest in our hotel. We are incredibly sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back for the comfortable stay you desired. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,086 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.