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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Grossest place ever Wow, this place was disgusting. After giving me two rooms that were gross and flooded, the receptionist gave me a refund and I had to book at another hotel. Save yourself the time and hassle and stay somewhere decent nearer downtown.
Business response:
Thank you for sharing the specifics of your stay. We are sorry for the issue you faced upon arrival and the inconvenience this caused. We also apologize for the cleanliness issues you encountered during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Not staying here. Went to check in and they told us we had a reservation but not rooms available. Refunded money and sent us on our way to find a room ourselves. And when questioned was told this happens frequently with 3rd party. Very upset, I arranged for my son, and he is on a trip and suddenly does not have a room. I felt like he was treated this way because he was young and familiar with this kind of a situation.
Business response:
Thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Worst hotel accommodations This was the worst experience i have ever had with any hotel reservations.
Business response:
Juanita, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Very disappointing! Had to stay at Red Roof Inn. Tried to check-in and supposedly the hotel was booked; mind you I made my reservation 2 weeks prior. Was told attempts to call me 3 days prior was unsuccessful, because the way I booked my rooms ( Expedia ) was by 3 rd party. We had 9 people coming to attend College graduation. I find it hard to believe my contact number was not available. Thank God we were able to find another hotel.
Bed bug
Business response:
Judith, thank you for being a guest in our hotel. We are incredibly sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back for the comfortable stay you desired. Sincerely, Hotel Management
Terrible hotel Very sketchy place. A person was sleeping in the elevator, the air conditioning would not stay on, it was not very clean, the mattress was awful. I would not recommend staying here unless absolutely necessary.
Business response:
Thank you for taking the time to share the specifics of your stay with us. We take great pride in the service, cleanliness, and maintenance of our hotel and accommodations; therefore, we are genuinely sorry that your experience with us did not meet these expectations. Please be assured we will research and address the concerns you raised as we are continually striving to ensure a flawless visit for every guest. We are grateful for your feedback and hope you will give us another opportunity to make a favorable impression. Sin... read more
THE WORST PLACE I HAVE EVER BEEN TO. AND I HAVE BEEN TO COMPTON BEFORE. THE STAFF IS HOSTILE, USELESS ,TERRIBLE ATTITUDE I made a reservation on expedia. Due to flight delay I arrive after midnight. the front desk person said their system was "auditing" she was able to see my reservation information, but still didn't check me into a room. she was awful, you can't imagine how tired I was , and I had to work next day early morning. she couldn't have cared less. I took an uber to go back and sleep at the airport. This is an AWF... read more
Business response:
Yasser, thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associate. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the front desk team and shared your concerns so this does not happen again. Thank you once more for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.