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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was all amazing. Especially Tammy. The cleanliness of our first room was terrible. But she made a right put us in a different room the next day. Bad was not comfortable at all. Does not look anything like the pictures. They need to step up their cleaning service.
Business response:
Norma, thank you for being our guest. Although you found the hospitality displayed by Tammy, we are very sorry for the issues you encountered. Also, we wish we had the opportunity to address the problem you had with the mattress while you were here as we would have done our best to ensure you were comfortable. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to re... read more
There were a lot of bugs (some dead, some alive) in my room and a black spider. The place was super dusty. They tried to give me another room...still bugs and it was dusty, not clean, and the wood was rotting off the bedside table and dresser drawers.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the bugs in both of your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Worst ever Terrible! Remove from your sight !
Business response:
Debbie, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The non smoking room smells of smoke and has burn marks on the bathroom counter. The a/c unit made loud rattling noise. Lots of marijuana smell.
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke and the maintenance issues you encountered in your room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We have also asked the appropriate team to fix the problem with the HVAC unit. We hope this unfortunate situation will not pr... read more
It was supposed to be a non smoking room, but I could smell the smoke. There was used soap in the shower, food on the floor, hairs.... it was not clean.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Another Nightmare at Extended Stay Soon as I checked in the phone didn’t work. There was trash on floor. TV wasn’t hooked up. Microwave was messy. Very little towels an no trash bags in room. Second time this has happened both times have been with Extended Stay hotels. Horrible
Business response:
Daniel, thank you for returning back to our place. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you mentioned. We hope you will cons... read more
Plastic bagged covered the smoke detector, mold in the shower, several stains found on the floor, grab and go breakfast, and extremely old kitchenette. Needs to be renovated. Also, quite noisy with being so close to the airport. However, the bed was clean and comfortable.
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
A male housekeeping employee tried to get in our room at 830 in the morning. He knocked lightly and barely announced himself then tried to enter the room. Me and my wife were still in bed. I went to lobby to complain and apparently this is an ongoing problem. The manager couldn't even bother to step around the corner and address me directly
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,086 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.