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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst ever Terrible! Remove from your sight !
Business response:
Debbie, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The non smoking room smells of smoke and has burn marks on the bathroom counter. The a/c unit made loud rattling noise. Lots of marijuana smell.
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke and the maintenance issues you encountered in your room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We have also asked the appropriate team to fix the problem with the HVAC unit. We hope this unfortunate situation will not pr... read more
It was supposed to be a non smoking room, but I could smell the smoke. There was used soap in the shower, food on the floor, hairs.... it was not clean.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Another Nightmare at Extended Stay Soon as I checked in the phone didn’t work. There was trash on floor. TV wasn’t hooked up. Microwave was messy. Very little towels an no trash bags in room. Second time this has happened both times have been with Extended Stay hotels. Horrible
Business response:
Daniel, thank you for returning back to our place. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you mentioned. We hope you will cons... read more
Plastic bagged covered the smoke detector, mold in the shower, several stains found on the floor, grab and go breakfast, and extremely old kitchenette. Needs to be renovated. Also, quite noisy with being so close to the airport. However, the bed was clean and comfortable.
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
A male housekeeping employee tried to get in our room at 830 in the morning. He knocked lightly and barely announced himself then tried to enter the room. Me and my wife were still in bed. I went to lobby to complain and apparently this is an ongoing problem. The manager couldn't even bother to step around the corner and address me directly
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again! I would never stay in this hotel again. It was unclean and unsafe. Upon arrival, there were several police cars present and the police continued to deal with several matters throughout the night. There was a loitering man that was scaring customers among other issues. We tried to call the office to see if it was safe to go outside of the room and the loitering man answered the phone which was bizarre. Also we had to use our cell phones to place a call because the room phone didn't work. There was hair and dust w... read more
Business response:
Dear Tonya, Thank you for choosing our hotel for your family's travel needs and for sharing your observations with us. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your expectations. We take your safety very seriously and we are so sorry for the issue you observed with the actions of other guests. We take these matters very seriously and will take the necessary measures to ... read more
Unmaintained dirty room! The room was dirty, tub looked like it hasn't been cleaned. There was broken furniture and trash in the night stand drawer. Thankful we were only staying one night. Will not stay at an Extended Stay America again. The only thing I can say positive about our stay is that the staff was very nice.
Business response:
Michael, thank you for choosing our hotel for an overnight stay. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also alerted the appropriate department to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, H... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.