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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
ROACHES AND THEFT ROACHES. We had roaches in the sink and in our bed. We moved rooms and there were roaches in there and some other species of bug. They refunded us our money thankfully, but didn’t seem to really care that there were roaches in the rooms. I left a bag in the room and it was stolen by the staff as well. STAY AWAY
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
AWFUL Hotel was absolutely disgusting. Dirty towels in room. Stains all over chairs. Broken furniture in room. Would NEVER stay there again.
Business response:
Shannon, thank you for being our guest. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Worst Extended Stay i have ever stayed . Until i go here i have very good experience with Extended stay , this is very very worst hotel.
Business response:
Thank you for being loyal to our brand. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel perpendicular to the street. Reception polite and friendly. Free wi-fi Light in elevator hallway not lit. Two lamps by the bed - both burned out. Water in the sole vending machine sold out. Birds chirping in the middle of the night. No restaurants or convenience stores in immediate area. $15 Uber from the airport. $6 back.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Gross. Gross. This place has roaches and yes I killed one in the shower area. The bathroom curtain smelled sour and caused that area to have an odor. The "to-go" breakfast is a natures valley granola bar and a small cup of watery coffee. Walls and floors are super thin. There is a 25 dollar fee for late checkout in a hell hole. Extended stay or not... GROSS.
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
junkie looking. stuff in the parking lot. i'm surprised it would be listed as a suitable motel. i know that the majority of women that i know would never step foot in it. of course, i only have myself to blame... i was the was that sorted the flight/accommodation list by price. BTW, it didn't help that there are no less than three, yes three, Extended Stay Nashville Airport motels within a mile of one another. this was the worst of them by far. and my uber guy took me to the wrong one (not his fault) and it was midnight and ... read more
Business response:
We are sorry as you felt unsafe when using our parking facility and for the inconvenience, you had while reaching our hotel. We take the safety of our guests and employees very seriously. Kindly know, our team is well trained to handle any situation and maintains a good environment. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
The hotel is very worn and the outside areas are pretty grimy. Also, the listing on Expedia says there is an airport shuttle but there isn't.
Business response:
Thanks for choosing us. We sincerely apologize that we couldn't provide you with an e excellent stay. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Do not stay here. It's a dump and the 2.8 out of 5 stars is completely misleading.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.