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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Grimy I was standing in Nashville just one night to pick up my daughter from college. I booked this room because it was the cheapest available. The staff was inattentive to me for several minutes while they dealt with other guests complaining about the lack of Wi-Fi and clean towels. When I ultimately got to my room the smell was so bad I could not stand it. There was dead bugs on the floor. The beds are undersized and dirty looking. The stove smelled of grease. I immediately checked out.
Business response:
Thank for choosing us for your overnight stay while you here pick your daughter. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are not repeated. We also apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our appropriate... read more
Advertised as having "on the go breakfast." There's coffee and a handful of Nature Valley bars.
Business response:
Thank you for choosing us once again. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room heater didn't function and room COLD. Otherwise okay.
Business response:
Thank you for being our guest. We are sorry your stay was disturbed due to the faulty HVAC unit in your room. We have alerted our mainteannace team about it, and they are fixing it immediately. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Scary When heater was turned on it set the smoke alarms off. It had a very strong burning smell, so we turned off and had no heat. Smoke alarm then proceeded to chirp. Trash sat outside the room next to us for 2 days and was still there when we left a day earlier than we rented room for.
Business response:
Thank you for being our guest. We apologize for the difficulties you faced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. We are also sorry for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Spy hotel Everything was acceptable, staff was great. There was a two way mirror in my bathroom. I took video for proof. Asked then about it and haven't received a reply. I guess the next step is legal.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Look somewhere else Sketchy hotel. Don’t let the picture fool you. It’s the cheapest rate for a reason.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The roach motel. Open beer under bef. Blood on wall. Floors filthy
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.