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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness needs a major improvement. Room was adequate but parking, walks, especially stairways all need major cleaning. Stairs are gross and extremely dirty. Ive had same experience in Chantilly Va and Minneapolis extended stays. I won’t book these again . I’ll search elsewhere.
Business response:
John, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The room wasn’t swept well. Some of the lights didn’t work. The room smelled horrible which I believe was coming from the air/heat unit. We completely felt like we needed to take a shower within minutes of being there. Gross
Business response:
Thank you for your review. We apologize for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Service wasn’t good . Also it was said breakfast included and breakfast was just tiny packets of Quaker’s :/ really?!!!!
Business response:
Thank you for being our guest. We are sorry to know we were not able to deliver you a stellar stay. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Worst experience I've ever had with a motel. I reserved 3 rooms for 3 nights. When our party arrived we were told at the front desk that they only had one clean room and we would have to wait. This was at 6:00 pm! We had just driven 10 hours to get there. So being polite we all went up to the one room they had clean. After an hour wait I went back down to the office to see what the hold up was as was told they still had no more clean rooms. The lady at the front desk said they could call their property down the road and see ... read more
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk associates and regret the inconvenience caused. Your comments have been shared with our front office manager so that such issues are not repeated. We value your feedback and hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. Sincerely, Hote... read more
The wrose I never got to check in
Business response:
Thomas, thank you for rating your visit with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We invite you to stay with us whenever you visit this area. Sincerely, Hotel Management
Didn’t like the rooms and to much going on and it wasn’t clean
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Hospedagem fora do que fiz a reserva Fiz uma reserva para um quarto com 2 camas de casal e só me foi disponível uma cama e um sofá. Minha reserva foi confirmada mas ao chegar ao local tive que me locomover para outra unidade pois não tinham disponível o tipo de quarto que reservei. O que gerou uma confusão e não consegui acesso ao Wi-Fi.
Business response:
Glaucia, we apologize that our staff was unable to get you the room of your choice and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. Thank you again for your feedback, and we hope you will reconsider and give us an opportunity in the near future to show you the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.