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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible! I wouldn’t recommend this place to anyone. The online pictures are old. It looks nothing like the pictures. Shower/phone/TV did not work. After all the yelling outside and ppl sitting in their cars with the lights coming through the window we decided to leave around midnight. Of course we couldn’t get a refund. I wouldn’t let my dog stay at this place. Spend the extra and feel safe walking to your car at night. You’ll be glad you did.
Business response:
Thank you for your review. We are sorry for the issues in your suite. Your feedback will be shared with the maintenance team for review and action. We are sorry for the inconvenience you had during your stay and for your disappointment. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Should have slept in the car Bugs, no AC, moldy smell
Business response:
Thank you for your feedback. While it’s always our attempt to deliver a pleasant visit for every guest, we are sorry for the difficulties you experienced in your room which ruined your stay. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
They got our reservation all goofed up. We had originally booked a two queen size bed room. So my husband had to sleep on a rollaway bed . The room smelled. Overall it just wasn’t a pleasant experience. I will never ever visit extended stay hotel again.
Business response:
Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team, and our training will be revisited to ensure this does not happen again. Thank you again, and we hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
I never checked in. There was no one there. I spoke with Expedia and I was suppose to get a room credit and a call back....as of today no call back. My card was charged.
Business response:
Dear Guest, thank you for the review. We are so sorry if our hotel was overbooked and unable to accommodate your reservation. We are even sorrier this has not been resolved as of today. Please reach back out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
They sold my double room. They said they had a twin bed room and a queen.
Business response:
Amanda, thank you for being our guest and providing your feedback. We apologize we were not able to accommodate you with the suite of your choice and apologize for the inconvenience. We appreciate your comments and hope to have another opportunity to provide you with the suite you desire. Sincerely, Hotel Management
Disappointed in Nashville. Very sad to write this. If you are a couple or family, do not stay here. If you're a contractor or construction worker on a overnight stay, then it is barely bearable. Kitchen is a total joke, and toilets and shower barely work. Stairwells and elevator are filthy. Comparable to Knights Inn with a microwave.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The worst ever Horrid!!! Why this is offered as an option, I’ll never know!!! We were stuck with it ...ugh!!
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dislike: lamp over table was broken and have bare cables exposed, chest drawer was broken and hanging out, no ironing board, kitchen Furniture in very bad shape.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.