This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wrong room Just stayed 1 night. Did not get the room I pre paid for. And the bed kept sliding off the base when you sit down.
Business response:
Teresa, thank you for reviewing your feedback. We are sorry we were unable to provide you with the room you requested. We are reviewing this situation to see what went wrong so we can avoid this in the future. We hope you will visit us again in the future so that we can try our best to accommodate you in the room of your choice. Sincerely, Hotel Management
Great access to downtown or airport with ride shares. Showers only trickle water and only sometimes have hot water. Was told they need to know that when i told them but yet wasn’t fixed. Same issue in another room.
Business response:
Ryan, thank you for choosing our hotel. We are sorry for the maintenance issue you encountered in both of your rooms and regret the inconvenience caused. We have shared your feedback with the appropriate team so that we can improve our facilities going ahead. On a positive note, we are pleased to know our location worked well for your needs. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dollars need to be invested in this building. A strong musty, environmental odor was present in our room. The HVAC unit did not working properly, which explains the foul odor. I do not recommend this place.
Business response:
Lloyd, thank you for posting a review of your stay. We apologize for the odor you experienced and the trouble you had due to the HVAC unit in your room. Please be assured that we have discussed your concerns with our housekeeping and maintenance teams for review and action. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Ma... read more
Dirty with many bugs! My daughter was bit by bugs. Rooms not very clean .
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness issues you encountered and the inconvenience you had due to the bugs in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We have also asked our pest control provider to service your room immediately. Please consider giving us another opportu... read more
Will choose another option next time. well I can appreciate that they offer pots and pans and dishes for extended stay, they did not even stock cups so I could have a drink and take my medicine. A copy machine was available if I contacted the front desk. I got in late that night, and my room was far away from the desk. Just wasn't interested in doing that. Almost every other place I've stayed provide those automatically. Grab & go breakfast was one of the top 5 weakest I've ever seen. another hotel with the exact same name w... read more
Business response:
Jeff, thank you for your feedback. We are sorry for the disappointment you had with our hotel policy. We also regret our breakfast offerings were not appealing to you and will share it with our Brand Leaders to assist them when determining changes for future implementation. Please note, kitchen amenities such as cups are available at the front desk, and is complimentary and will remind them, to communicate this more clearly going forward We hope you will give us another chance to provide you with a much better experience in ... read more
It is a frendly
Business response:
Thank you for choosing us and for reviewing your experience. We are sorry to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
The room had a lot of nats,the refrigerator was not clean & the floors was not vaccuum & sweap
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you again for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
The staff was all amazing. Especially Tammy. The cleanliness of our first room was terrible. But she made a right put us in a different room the next day. Bad was not comfortable at all. Does not look anything like the pictures. They need to step up their cleaning service.
Business response:
Norma, thank you for being our guest. Although you found the hospitality displayed by Tammy, we are very sorry for the issues you encountered. Also, we wish we had the opportunity to address the problem you had with the mattress while you were here as we would have done our best to ensure you were comfortable. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to re... read more
There were a lot of bugs (some dead, some alive) in my room and a black spider. The place was super dusty. They tried to give me another room...still bugs and it was dusty, not clean, and the wood was rotting off the bedside table and dresser drawers.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the bugs in both of your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.