This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
DO NOT STAY HERE My husband and I have stayed at many hotels, and all that matters generally to us is cleanliness - not over the top, just comfortable to sleep in for the night. I would never recommend this hotel to another person. Between several families, we booked six rooms. Every single room was disgusting with broken furniture. One friend had several cockroaches in her room, another with hair all over and clothes in the drawer. The police were called to the hotel three different times during our one night stay. We had s... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Had to go through 3 room , first room no shower head, second room. Draws hanggin out and 1 front broken off and ligh hanging off the wall.. 3 room has a bad smell only one bed with a blanket, the pillows were awlful. . But at that point we kept that room for $173.00 the room was not worth it.. Tryed to leave and book another room close by but all booked up or we would have left... Will be,looking into findimg out how to get a refund
Business response:
Leslie, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Only got 1 wash cloth asked for more only 1 towel was told to come get it ..doors kept locking key card wouldnt take ..beds were smaller than twin beds ..
Business response:
Ilana, we apologize for being unable to provide you with a hassle-free and comfortable experience. Since we are an extended stay property, our guests often bring their personal items, but toiletries and other articles are also available upon request at the front desk. Your feedback for the key card is discussed with the concerned team in an effort to provide improved future guests experiences going ahead. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
Abhorrent! We waited and got to our room - there was hair in our sheets and even on our stove! We decided it was just for five hrs or so and decided to take the risk because there were no other rooms available in town, unless you wanted to pay $400 for one night :( We almost slept in our car but decided it wasn’t safe. Do not stay here!!
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Disgusting! The room and facility were disgusting. I didn’t even want to lay my son on the bed to change his poop diaper!
Business response:
Heather, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and the untidiness will help us improve our future guest’s experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Our room was very dirty. The bathroom sink was covered in hair and there was hair all over the floor. One of the beds looked like it had been slept in and remade. It was very uncomfortable to be a room that had clearly not been thoroughly cleaned since the last guest.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Paula, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This property was filthy. Roaches everywhere, entire room was nasty. Very overpriced considering how disgusting the room was.
Business response:
Ashley, thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. ... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.