Extended Stay America Select Suites - Nashville - Airport

Business response:

David, we are disappointed to read we were not able to deliver you with a stellar experience. Please accept our apologies for the inconvenience you had. Your feedback for the poor service provided by one of our front desk associates will help us improve our service levels going ahead. Please consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent stay. We are sorry for the reservation issues you encountered, and we were not able to accommodate you with the suite of your choice. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are sorry for the inconvenience ... read more

Business response:

Lisa, thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a good environment. We also apologize for the cleanliness issue and our housekeeping is instructed to deliver better service going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hot... read more

Business response:

Thank you for staying with us. We are sorry for the noise issue you experienced and regret the inconvenience it caused. We wish we would have had an opportunity to make this right for you while you were here, so your stay would have been more enjoyable. Please note, the in-room amenities such as toiletries and kitchenware are available at the front desk and are complimentary. We will remind this to our staff for further clear communications. Your concerns regarding the carpet have been shared with the housekeeping team to en... read more

Business response:

Thank you for the review of your stay. We are sorry for the cleanliness issues you experienced and will share it with the housekeeping department to ensure a better experience going forward. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the noise and cleanliness issues you experienced and regret the inconvenience it caused. Your comments have been shared with the housekeeping department to ensure a better experience going forward. Please note, coffee-maker is available at the front desk and is complimentary. We will remind them to communicate this more clearly going forward. We hope you will consider giving us the opportunity to make it up to you in the future. Sincerely, Hotel Management 

Business response:

Dexter, thank you for being our guest. We are sorry for the cleanliness and odor issues you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your review. Although you liked our friendly staff, we apologize for the issues with the shower. Your feedback will be shared with the maintenance team for review and action. We value your comments and hope to see you again soon for a much better experience. Sincerely, Hotel Management