This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Where do I begin... do NOT stay at this hotel under any circumstances unless you are forced. We were disturbed at 3 in the morning (for a 7 am flight) by the hotel guests next door drunk screaming obsence things on the second floor balcony, when we called the front desk they said they would address it, but 20 minutes later, hadn't. I had to get into a verbal altercation and threaten to call the police to get her to handle the situation, the room smelled musky, there was no shampoo or soap in the room, dirty towels that appea... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Looked dirty, smelled like animal urine outside. Room was not the cleanest although I found the bed very comfortable.
Business response:
Carla, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We didn’t stay due to horrible conditions. Bed was unmade. Room filthy. Exposed wires and holes in walls. Extremely dirty. Fighting to get a refund. Do not waste your money.
Business response:
Thank you for sharing feedback. We are sorry that you had an unpleasant experience. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we appreciate you letting us know about the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an... read more
No ice machine, elavator non-operating, no coffee maker in room, pillows hard as a rock and airconditioner barely kept room comfortable...
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We have shared your feedback with the concernedteams, andWe're taking appropriate steps to ensure future guests do not encounter the same issues. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Rented this hotel knowing it was the least expensive for a reason. First the room was dirty..walking around without shoes on made my feet full of dirt and that’s gross! But not only was the room dirty-the stairway was dirty, elevator was dirty...and I mean gross! Second, it has minimal installation or the door is super cheap because at 1AM someone was vomiting right outside the door and it sounded like he was in my room. Then at 3AM someone started blasted the same song over and over from their car and it felt like I was at ... read more
Business response:
Thank you for taking thetime to evaluate your stay. Please accept our apologies for the cleanliness issues you encountered while you were here. We assure you that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward.We're also sorry youwere disturbed by noise from the other guest in the hotel.We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Wehope you will give us a chance to redeem ... read more
Bath tub was filthy paint peeling on walls room had a bad smell
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams, and we're working with them to fix the problems you mentioned.We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.