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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am not familiar with this area so I was not aware of where I was going or location of my room. There were shady characters in and around the property, noisy individuals, unsavory characters right outside my room itself. Whilst I am not to judge a book by its cover the foul language coming from these stated persons was AWFUL! Although, the hotel staff were extremely professional And polite and I will say the room was clean and nice ( much to my surprise as I searched the room for bed bugs since this is what I expected upon ... read more
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
The bathroom was dirty. The hotel itself was dirty and hallways in bad need of paint especially near elevator. No coffee left at 8:30am. Coffee was made and tasted awful. Only instant oatmeal left for breakfast. We were very disappointed. I should have spent $30 more and got a better hotel.
Business response:
Toni, thank you for being our guest. We are sorry for the unpleasant experience you faced while staying with us and for the cleanliness issues. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, your comments with regards to our grab-and-go breakfast have been shared with our Brand Leaders to enhance our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Room didn't seem to be clean. Breakfast was very minimal.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your room and that you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with our Brand Leaders to enhance our future guests’ experiences. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Carpet filthy, tv didn't work, exterior of buildings dirty and a sense of an unsafe neighborhood. No towels in room, no shampoo or soap of any kind. Desk attendant was very friendly and helpful, the grounds and room were terribly dirty and neglected.
Business response:
We appreciate you taking the time to post a review. We are truly sorry for the difficulties you experienced during your stay. Please know, our in-room amenities along with the towels and linens are always kept at the front desk and are complimentary. Your feedback in regards to the cleanliness has been shared with the housekeeping team. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Difficult to find office, needs updated inside the room, bathroom had mold under the sink counter, and lots of noise from others staying at the motel (I think) outside our room. I'll not stay there again. The motel does not look as good as the picture in the ads.
Business response:
George, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Good location to the airport, but it was an older property with no Amenities. Room was basic but smelled like someone had smoked in it recently. Office was closed when we tryed to check out at 5 am.
Business response:
Chris, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the odor issue and the service issue is discussed with the appropriate teams in an effort to improve our future guest experienced going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Cheap, but you get what you pay for
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rooms dirty with sticky floor. Cheap ripped towels. Advertised continental breakfast but all they had was breakfast bars.
Business response:
Aba, thank you for being our guest. We are sorry for the issues you experienced during your stay and regret the inconvenience it caused. Your feedback will be shared with our brand leaders to determine new grab-and-go breakfast offerings. Also, your comments have been shared with the housekeeping team to be more diligent with their efforts so that our future guests never experience a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.