This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Holes in the sheets, no amenities, refused to let me have any extra towels, dirty bathroom, inside the drawers was dirty and sticky
Business response:
Katherine, thanks for choosing us. We offer our sincere apologies for the housekeeping issues and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Dirty and run down and beds were so uncomfortable. Spend the extra money for a nice hotel!
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room door locked us inside the room the whole week we was there door was messed up maint was no help didnt know how to fix the lock. Toliet was stoped up asked for a plunger was told didnt have one went and bougjt one A/C stopped cooling filter never been cleaned. Worse place ive ever stayed
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Business response:
Marcus, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Empty cans of beer lying around, lobby and elevator are very dirty.
Hotel room smelled, none of the lamps worked in the room and the light flickered every time I turned it on
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Needs new Housekeepers!! Cigarette butts were everywhere, including in the elevator. Asked for new towels as the ones in my room didn't appear to have been changed. Rooms are NOT updated as the pictures show but outside is freshly painted so appears decent when checking in. Others in lobby with pictures of lipstick on their pillow cases & hair in their shower upon check-out & the only thing management would say was "it must be housekeeping". Isn't it management's job to check up on their employees?!?!
Business response:
Please accept our apologies for the housekeeping issues you experienced and regret the inconvenience it caused. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Expectations not met!!! The room wasn’t cleaned bc we found a half bottle of soda & half eaten breakfast bar on the floor. We requested the room be cleaned thoroughly 2 days before we arrived. I did let the front desk know & was told that if your staying more than 7 days housekeeping will come by. In other words the rooms really don’t get cleaned I guess until the next guest stays passed 7 days( Gross)!! The bathroom or the kitchen wasn’t cleaned either and the cabinets had food on them and the sheets didn’t fit the queen si... read more
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping s... read more
Quite possibly the nastiest place I have ever stayed...I am not a snobby person at all, but when there is a toenail on the floor of our room, and a cheeto that has dust on it,WHEN WE JUST CHECKED IN, that is a problem. That is just the beginning, the dresser was so beat up, no one would buy it at a garage sale for a nickel. We wouldn't walk around without wearing shoes in the room. Groups of people hanging around outside, I have my conceal/carry permit and I made it well know I had my gun when we left the room.
Business response:
Laura, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.