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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vandolar, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Dirty pwith pair of underwear under the bed. Filthy floor and breezeway rtoo.
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Ugliest hotel!! People at this hotel are thief! They duplicated charges from our stay. We paid through Hotels.com and then they charged again for our reservation! Be careful!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
OLD This was an awful referral. WE DID NOT STAY - we just left & went across the street! I probably will not use AARP recommendations again. We pulled around to the room. The 1st thing I noticed was a 3-4 inch "L" hole in the screen to our room (1st floor). Upon entering it smelled Old. The dresser was very weathered/abused with several spots of Veneer missing on the drawers. The clock looked like it had been thrown across the room. Kitchenette cabinets OLD (possibly Metal). I noticed what appeared to be mold on the fridge/f... read more
Business response:
Kim, thank you for being our guest. We are extremely sorry that your room was not ready upon your arrival. We have inspection procedures in place to prevent such incidents, and your feedback has been discussed with our Housekeeping and Maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Eh We needed an inexpensive place to stay before we caught a flight. The customer service was fine, but the elevator was disgusting, I wouldn’t set my suitcase down, and the room was mediocre.
Business response:
Mary, thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with our housekeeping team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Since... read more
I'm 5'10" and weigh 135. Not the biggest man. I did not fit in the bed. My feet literally hung off the end of the bed. Can only recommend for people under 5'7"
Business response:
Thank you for your comments. We are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
I found bugs in the bed
Business response:
Travonia, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Find a different hotel to stay at The service was ok.. They offer "breakfast" but it's only choice was granola bars a choice between 2 different kinds of prepackaged muffins or a package of oatmeal.. Light or dark coffee or hot chocolate.. Room was clean but no soap no shampoo but we had towels.. No wake up calls had an alarm clock in the room but no extra plug to plug it in.. The twin bed was hard but clean sheets.. I will not stay at this hotel again.. What I paid was not worth the price.
Business response:
Mary, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.