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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just finding it was difficult, signage needed. Room dirty and table had some sticky stuff and oil caked up on outside corner. 2nd day, people were in my room and moved stuff and some towels and did not pick up the dirty towels. They were remodling and toilet boxes abstructred the entrance to room had to walk around.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
This place is a dump but if you’re looking for cheap and dirty, maybe it’s the place for you.
Business response:
Dave, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst hotel - NEVER stay here!!! I booked my hotel last minute online about an hour before my arrival last Wednesday, June 13th. I checked in around 9:00 PM. The hotel signage said "no smoking", but when I got to my room, my neighbors were both smoking outside on the balcony. My room was the biggest disappointment of any hotel room I've ever stayed in. The floor had huge bugs on the floor, and it looked like it hadn't seen housekeeping for weeks; if even that. The shower was full of hair and NOTHING was stocked. The phone di... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Room was not clean The first room i had the door did not close properly, the carpet had not been vacuumed, the toilet was dirty, there was no shower curtain, the towel looked like it had been used, the microwave had crumbs in it and the fridge had mold on it. They did offer us another room the air condition wouldn't cool the room and the toilet did not flush right . he did give me my money back on my card that I have not got yet
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very very very dirty. Very very very dirty. don't want touch anything.
Business response:
Please accept our apology for the cleanliness issues you experienced at our hotel and regret the inconvenience it caused. You deserved a clean, comfortable, and stress-free stay and your comments have been discussed with our housekeeping team in an effort to ensure this never happens again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Dated, dirty, will never stay at one again
Business response:
Gina, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Ankunft um 20 Uhr abends (check-in ist ab 15:00 Uhr) und das Zimmer war noch nicht gemacht... Die ganze Prozedur hat fast ne Stunde gedauert. Das ist nicht nur nach einerlangen Fahrt ärgerlich. Der Rest war dann zumindest soweit befriedigend, die Räume bedürfen allerdings bald einer Renovierung.
Business response:
Thank you for being our guest and sharing feedback. Please accept our apologies for issues you experienced during check-in. A first impression is always important, and what you described is not the impression you should have of our hotel. We appreciate your business and hope you will consider giving us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Daniel, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.