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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent, moderately priced hotel close to opryland Was a nice hotel, close to downtown and opryland! But, the continental breakfast was horrid, basically there was no breakfast and old coffee. The rooms were somewhat clean and comfortable but not enough pillows and amenities were scarce, we had to call and ask for cups and other small things.
Business response:
Ronald, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Bugs in room There were bugs in my room. Some dead n some alive. In the country I think they call them Rollie Pollies not sure of the name of the bug. Harmless but still don’t want them in my bags n stuff. One staff member he was very apologetic and offered to switch me to another room, while this one girl that worked there apologized but actually stated that those type bugs were in a few rooms and that there was nothing they could do about it.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your accommodation. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We ... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Full sense experience Well the fire alarm went off and we had a obwait for the fire department to come turn it off. This took over 20 min and when the arrived the lights wee not on ... perhaps the knew someone pulled the alarm as a prank in the middle of the night and scared one of my 8 lives left! Toilet is leaking water at base ... which wakes you up when visiting to bathroom in the middle of the night. And there was la full trash bag underneath the sink.
Business response:
Thank you for your review. However, please accept our apology as well every assurance we will be working to address the concerns you outlined. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Last resort...literally. Staff interaction was decent, not bad. The room wasn’t very clean, the sheets and covers had dirt stains, crumbs and hair from previous guests, shower wasn’t clean, toilet paper was almost gone, door seal 40% in tact allowing sound and ants inside not to mention causing the AC to overwork to maintain temperature which isn’t good if you’re a light sleeper. Ants in the tub area and the beds are pretty firm. Deep sleep may not be achievable. Some questionable people walking around which might cause you ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Hotel it’s dirty no sheets on one bed no pillow on one bed just very ugly! Customer service not good either. DO NOT RECOMMEND STAYING THERE!
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Will never stay again The room was dirty. The floor didn't look vacuumed, the tub looked filthy, the room smelled, the lamp fixtures looked as if they had never been wiped down. Check out is at 11 but staff tried coming in our room around 9. Good thing the internal lock was set. Location was fine as it was around reputable hotels. Too bad the online pictured fooled me on this one. I have paid much less for much better places to stay.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Everiting is miserable
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Couldn’t stay there overnight Unfortunately, my room smelled like urine and was not clean. Decided to leave. Pictures are deceiving..,
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issue you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.