This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been clearer Stayed 2 nights...Don't stay nothing works, except the ppl. "breakfast on the go"....doesn't open until 7:00....during the weekend, might not be a problem, but during the week...You need coffee early. Also why NOT offer ceral...that's a good breakfast on the go...
Business response:
Suzanne, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The room was dirty --but no bugs -- the fridge had black mold in it and the outside was slimy -- needs to be removed and replaced -- we dusted first before we settled in -- the curtain was barely hanging on the rods -- needs upgrading please!!!
Business response:
Rhonda, please accept our sincere apologies for the cleanliness issue you encountered in your room. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service levels going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Business response:
Andrea, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The worst hotel I've ever stayed in!!! It was so filthy that I was afraid of getting bedbugs ! The bathroom had used toilet paper on the floor and the help was sweeping the carpet with a filthy broom when we checked in! On top of that, no ice ,no coffee maker! They should have payed me to survive the experience,yuck!
Business response:
Shirley, thank you for reviewing us. We apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We sincerely hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My second worst hotel room ever The room was much smaller than seen in photos, the toilet was rocking and calling looked like it had been removed and reset in a different position with wax hanging out, the faucet dropped, maids never serviced the room before or during our stay and I had to ask for more towels, the room rate was well over the amount published. To top it off this was an anniversary trip for my wife and I. I have stayed at extended stays before with good experiences but not this one.
Business response:
Warren, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your req... read more
Confirmation# doesn’t help check in With a confirmation # I was told the hotel was booked and they had no rooms available for me and my 2 girls. I was told confirmation number doesn’t matter because hotel is fully booked a lot. After complaining, I was able to talk to a manager over the phone. He told me he would talk to front desk agent and if they didn’t have a room, he would call hotels.com to get me a room. After he talked to agent, I was told my room is available. My girls and I walked up to our room. At the bottom of t... read more
Business response:
We apologize that we failed to provide you with the room of your choice and for the issues you encountered with your room. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide a wonderful experience for all our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Worse hotel I have ever stayed in. The room wasn’t clean! It listed has having a kenchanet, which they had, but didn’t have any pots, pans, glasses, or plates! No coffee pot in the room had to wait until the lobby was open at 7 so we could get a simple cup of coffee! No hairdryer in the room! Will not be back to this hotel!
Business response:
We apologize for not meeting your expectations and for the cleanliness issues you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Please note, hairdryers and toiletries are also available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We hope you w... read more
Disappointing. Noisy and smell of marijuana was everywhere.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.