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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible So apparently, People stay there on the monthly basis in which they’re hanging out in the front of the building all day, smoking throughout the Property. There was a kitchen, however they don’t offer any utensils at all if you want room service, you have to pin extra fee. It’s definitely not a pleasant place to be to say the least.
Business response:
Dear Erica, We regret to hear about your disappointing experience. Our goal is to provide a welcoming environment, and we apologize if this was not reflected during your stay. Our property does have long-term guests, and we aim to maintain a comfortable atmosphere for all. For any kitchen necessities, the front desk can assist. Room service is an additional charge. Your feedback is valuable to us. We hope to serve you better in the future.Sincerely,Hotel Management
The tv stream was glitching. First room, the tv didn’t work. No solution from front desk associate. Had to ask for another room. Second room tv was missing cord. Had to fix myself. Musty cabinets and roaches.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. If your travels bring you back to the city, we hope to make your next stay with us a more memorable and satisfying experience.Sincerely,Hotel Management
There was roaches in the kitchen and bathroom, mold in the shower curtain tube, no trash can in the bathroom, sinks were leaking, smoke smell everywhere even though it was a non smoke room. Never again
Business response:
Dear Christopher, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hote... read more
It was dirty and there where roaches. Beds where not comfortable. And the air conditioner leaked.
Business response:
Dear Macey, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. Thank you for bringing this matter to our attention. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.