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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am very disappointed, frustrated and upset. After a long day, we were tired, ready to rest only to find out that there is nobody in the front desk to check us in and the door was locked, this was 1015pm. We tried to call the emergency number posted if help is needed, no answer.30 mins passed still no one came with plenty of people with us waiting, I called customer service,it’s unfortunate that they can’t do anything but to call FD but no answer. We finally called police to get help, after 2 hours around 1230sh am we were ... read more
Business response:
Dear Maria, we are sorry for your experience. We are looking into the matter to see what went wrong. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have another opportunity to show you this was an isolated incident. Sincerely, Hotel Management
Not happy The room had a bad smell. The cabinets and small dresser was very old and falling apart. The pictures on the website were not what the hotel actually was.
Business response:
Dear Corrine, thank you for taking the time to tell us about your visit. It's a disappointment to know this was not your experience. However, we appreciate you bringing this to our attention and we have informed the housekeeping and maintenance team to look into it. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Overpriced, lousy stay. The front desk person couldnt log in to check me in so it took over 20 mins of waiting after working 13 hrs at the hospital. Then when i got to my room, all the windows were open as if there had been some odor or fumigation or something. I didnt notice any odor so i closed the windows. For the second time ive stayed there people were fighting outside my room disturbing my sleep. someone played loud rap music late into the night when i have to be at work at the hospital at 6:30 am. There was only one p... read more
Business response:
Deanna, thank you for bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Price was ok. But this property had cockroach. Not very clean. Front desk staff made me wait for 1 and 1/2 hour for check-in because they are unable to find my reservation in their system. I asked for toaster multiple times, but it was not available.
Business response:
Vishal, thank you for sharing your review. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. We have shared your concerns with our pest control provider and housekeeping team to address them. We also want to apologize for not providing you with accommodations within an acceptable time frame. We will share your comments with our front desk team to ensure a better outcome going forward. Having said that, we completely understand your frustration and the inconvenience you faced. We h... read more
Save time and go somewhere else Out all of the traveling I’ve done and hotels I’ve stayed this is the worst trust me do not do not reserve here. You’ll be in the office room resolving problems then in your room. Smelly rooms, bad costumer service. They don’t give you room you reserved
Business response:
Franklyn, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Roach infested
Business response:
Aqeelah, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve... read more
Skip by this property if you can. The desk attendant had to go make sure the room was clean. She failed to tell us the nonsmoking room was actually smoked in upon returning from the room. Carpets were stained and was definitely not vacuumed in a long time. No cabinet doors in the kitchen. Toilet seat broken. Surfaces were not cleaned as well. Tough stay here.
Business response:
Alexis, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
The Heat unit did not cut on. No one was available at 2am when I got back to the room. The room ph didn’t work. They said maintenance didn’t come in until 9. I just left and headed back to home.
Business response:
Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.