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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like weed as soon as i entered the facility. Took 10 minutes to get checked in and i already prepaid online. The floors are all wood. Whick would be nice if they would have cleaned them, my white socks were black. They didnt even sweep the rooms, there was crap everywhere. Hairs in the tub, before i even used it. It was probably the worst hotel experience I've ever had.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Stuart. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Business response:
Thank you for taking time to review our hotel, Jordan. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Dont stay here Parking lot had several adults standing outside smoking. Stepped inside and the area reaked. Lady sent us to the room. Halls had liter all over the smell was questionable. Entered room with dirty floor, water running in bathroom sink. Questionable bed, pulled covers back to find dirty sheets. Picked up bags went to front and asked for money back. Lady never asked why. This is a low income apartment building, NOT A HOTEL. Wish i had taken pictures.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Nasty Room The room was NASTY and STINKY, I found 3 roaches running in the first 3 minutes, NO JOKE! honestly the only good thing I can say about this hotel was the front desk clerk who was nice and apologized for the situation. we did NOT stay there and hotel did NOT refund a penny.
Business response:
Cesar, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
FILTHY SMOKEY DISGUSTING the place was beyond filthy! Bugs in the room and crawling on the walls. Bed was a simple spring like frame that was broken. Even though a non-smoking room/hotel, smelled like smoke and showed in the AC wall unit. State of kitchenette was deplorable. Simply the worst hotel I've ever experienced.
Business response:
Thank you for the review of your stay, Julie. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Wil. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I called the hottel and let them know that i will arrive late .The person at the front desk told me that it was ok , just to call them from the phone at the lobby. We arrived at the hotel and there was no one there. We called several and infinite tiume from that phone and no one answered, not even from my celphone or from the room of one of the guest that was trying to help us . there was like an alarm in the lobby and no one doing anything about it . As a result we slept in our cars in the parking lot ... even until 930 am ... read more
Business response:
Thank you for providing us with such essential feedback that will help us improve, Lisette. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Bugs everywhere. Tub, toliet, floor looked like they hadn’t been cleaned in weeks. At least the mattresses were wrapped so we didn’t get bitten by anything. Small cockroaches around at night. An experience I won’t forget.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Cathy. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
People live here full time. They loiter and smoke and want to chat in the hallways and car park.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,379 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.