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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The was not swept had roaches in the draws
Business response:
Thank you for sharing your review and rating with us, Feroz. We sincerely apologize for the pest sightings that you encountered while with us. We are terribly sorry for any inconvenience that this causes and will work hard eliminate this issue for all our future guests.
Staff could be more professional and courteous. There was at least one roach in my room. The property is advertised as as “Suites”, but it was not made clear that pots and pans and utensils required extra fees.
Business response:
Thank you for honest review, Delroy. We know how important customer service is and are disappointed that we did not leave a better impression on you. We hate to see that our simple approach to lodging did not work for you and we hope that you enjoy your future travels.
Business response:
Thank you for taking the time to rate your stay, Eduardo. We are so sorry for any issues that you had while with us. We would love another chance to show you an exceptional experience the next time your travels bring you to the area.
Worst place ever, a total ripoff, filthy, bug ridden dump at a very high price!
Business response:
We apologize that you did not enjoy your stay with us, Paul. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Was not clean
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones
El hotel esta sucio, tuvimos que esperar mas de 30 minutos en recepcion porq no habia nadie que atiendan. En recepción nunca a nadie se me bloqueo la llave para entrar al cuarto y fue igual llamar y esperar que mandaran a alguien. Servicio pesimo, cuando entro a la habitación con mal olor , sucia , alfombras asquerosas y con mal olor, paredes sucias , el bano igualmente sucio y mal olor, el microondas oxidado ni loco calentaba comida alli?. Habia chiripas alrededor de mi cama , mate varias y en el baño. Dormir es complicado ... read more
Business response:
Thank you for your very detailed review, Julio. We can't begin to express how disappointed we are to see your feedback regarding your experience. Our team works tirelessly to ensure that we are providing an excellent customer experience along with super clean and fresh accommodations. We hate to see that you encountered these issues and will make sure that we address these concerns with our team for immediate action and review.
Upgrade & Cleanup! The property need some upgrade and need a urgent cleanup.The hallways and rooms smelling bad and the people use the public areas and room for smoking.
Business response:
Thank you for taking time to rate your stay with us. We hate to hear about your unpleasant experience and extend our sincerest apologies. We can assure you cleanliness and guest comfort is a priority here at Woodspring Suites and the staff is working diligently to better our establishment every day. We appreciate your feedback and look forward to exceeding your accommodation expectations on your next stay.
Business response:
Oh no! We hate to see the lower rating! We would love another opportunity to show you a much better experience the next time your travels bring you this way.
So dirty. Pillows had stains on them, carpet wasn't even vacuumed, the whole building smelled like smoke.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,379 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.