Extended Stay America Select Suites - Ocala

Business response:

Thank you for this very detailed review of your time spent at our hotel. We sincerely apologize for the issues with the unpleasant odors, bed discomfort and the many noise interruptions you experienced - and that they took away from the overall pleasant experience that we intended for you. We are happy to see that our hardworking staff was able to eventually move your room for more peaceful accommodations. We can't thank you enough for taking the time to let us know how we are coming across as we are constantly looking for w... read more

Business response:

Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us, Shawn. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels. 

Business response:

Thank you for your very detailed review of your stay. Please accept our sincerest apologies that you encountered several issues with overall cleanliness, delay in checking in and plumbing issues during your time with us, Scott. We are known for our super clean rooms and friendly service and are so disappointed that this did not come through during your stay. We can assure you that we will use your feedback to improve in these areas for all our future guests. We apologize for any inconvenience that this caused and wish you al... read more

Business response:

We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness and pest sightings. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, David. Again, thank ... read more

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for bringing the issues with the cleanliness and disruptive noise levels to our attention. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you so much for this very detailed review of your stay with us, Jeremy. We sincerely apologize for the many issues that you encountered with the pest sightings and reaching someone at the front desk. On behalf of our entire staff, we are so sorry that this was your experience and that it created a negative impact on you during your short time with us. We can assure you that we will address these concerns with our front desk and pest control provider for proper action and resolve. Thank you for letting us know the areas... read more

Business response:

Thank you for sharing your feedback, Kajeeve. Our friendly and professional staff works hard to ensure that we are delivering an exceptional and comfortable experience to all our guests. We apologize that this did not come through during your time with us, and for any inconvenience that was caused. We will use your feedback to help us continue improving.