This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THe property smelled and dogs were barking. There was no soap in the room. The room wasnt clean.
Business response:
We apologize for the issues with the unpleasant odors, cleanliness and many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We do hope that our hardworking staff was able to address those concerns, Shawanda. We can't thank you enough for taking the time to let us know how we are coming across and would love to have you back for a much better experience the next time your travels bring you to the area.
ever again Phone didn’t work in the room. Tv only had 1 channel and they had roaches
Business response:
Thank you so much of your candid feedback regarding your visit, Johnnie. We are extremely disappointed to learn that you experienced issues with the phone, TV and pest sightings. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Wouldn’t recommend My stay was not good my room had roaches and the smell in it was awful. Refrigerator was leaking at the bottom. That is my last time staying their.
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
Thank you for taking time to review our hotel, James. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
So I did not realize that this was one of those weekly stay suites. There were a lot of people out front smoking cigarettes, even in the evening Couples fighting in the elevator because one wanted to go out to smoke and the other had to stay and watch the kids. It didn't feel safe at all. The walls were thin and you can hear kids crying, kids running up and down the halls. My bathroom faucet dripped. The hallway had a weird order, the elevator smelled liked weed. Just not the best place to stay.
Business response:
Thank you for sharing the details of your experience with us. It is so disappointing to see that you experienced so many issues during your time with us. We strive to give each guest a high level of cleanliness, comfort and hospitality and we are so sorry that none of this came through. We are so sorry for the feelings of uneasiness you experienced along with the problems with the since and unpleasant odors. We will contact the property and address this issue so that we can prevent this from happening in the future.
Did not like the roach infestation. But that was the only extra.
Business response:
We appreciate you bringing this issue to our attention regarding the pest sightings, Douglas. I can assure you that we take these matters very seriously and will make sure that we reach out to our pest control provider for immediate action and resolve. We are terribly sorry for any inconvenience that this created but do wish you all the best in your future travels.
No coffee available. vending machines were empty most of the time. there was roaches in the bathroom and around the kitchen area. Cable went out for awhile, had to re-boot box. room keys had to be replaced.
Business response:
Thank you for taking the time to review your stay with us. We are terribly sorry for all the issues that you encountered during your time with us. We can assure you that we will reach out to our pest control provider for immediate action and resolve. We also apologize for the issues that you experienced with the cable and vending options. Our goal is to create a clean, comfortable and pleasant experience and your feedback will allow us to improve the service that we are delivering to all our future guests. We wish you all th... read more
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.