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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It wasn’t what I expected looked totally different on the pictures
Business response:
We hope our Simple philosophy was just what you were looking for and we appreciate hearing from you. We hope you’ll think of us the next time you need a basic, super clean, affordable place to stay!
Horrible hotel, roaches everywhere! We checked in and within 5 minutes of entering our room there was a roach. Upon returing late in the evening there were roachds all over the room crawling on the walls! It was horrible. We left and drove 2.5 hours home. The hotel refuses to reund us.
Business response:
We are extremely disappointed to read that this was your experience with us, Lauren. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and take action swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Business response:
Oh no! We are so disappointed to see that you were left with a bad impression of our hotel. Thank you for taking the time to review your stay with us.
Never stay here Hotel room Was filthy bathtub wouldn’t drain. Two years of dirt and Dust and hotel keys on top of the refrigerator. Bathtub had holes punched in it. Overall the room was just filthy
Business response:
This is in no way the wonderful and pleasant experience that we intended for you, Johnathan, and we are sorry for any inconvenience that was caused. Our staff works hard to ensure that each room is thoroughly cleaned and we apologize that this did not come across during your stay because of the issues with the bathtub and cleanliness of the room. We see that based on your feedback there are areas that need to be immediately addressed so that we are delivering a clean and comfortable stay to all of our current and future gues... read more
Worse than my stay in Iraq. DO NOT STAY HERE!!!!! I arrived around 4pm and had to wait for 20 minutes to be checked in while the front desk “went to check rooms”. She had to go kick out her boyfriend which we met in the elevator which was full of cigarette smoke. The hallway to our room was full of smoke and our room was just recently smoked in. The carpet was so dirty I wouldn’t take off my shoes. The wall was so dirty i thought it was an art mural at first. I deployed to Iraq in 2003 and my living conditions were better th... read more
Business response:
On behalf of our entire staff, I'd like to apologize for all of the issues that you experienced because of the lack of cleanliness and customer service during your stay. Our ultimate goal is to create an at home feel that is full of hospitality and comfort. I can't tell you how disappointing it is to see that we missed the mark in so many areas during your visit, Kelly. I can assure you that we are addressing these matters with management to ensure that we are delivering the high quality of service that all of our guests des... read more
It's a lot of drug activity my 17 year old son was approached asking is he the one who took a lady money and didn't bring the drugs back there's dog poop everywhere in the parking lot the room is infested with roaches and has a horrible smell and the beds are very uncomfortable.
Business response:
We can't tell you how sorry we are that this was your experience at our hotel, Margie. We work hard to provide you with a stay that is clean, safe and feels like home. It is extremely troubling to hear that this was not delivered because of the issues with the bugs and other guests. We are addressing your concerns with the management in this location to ensure that we are delivering the high standard of service that you and all of our future guests deserve.
Bad experience, glad it was just one night. Stay was not good at all. Booked a nonsmoking room and it was not available. Got placed in a super smelly room on the 4th floor. Roaches were crawling on the hallway floor and in the morning there roaches all over the kitchen counter and bathroom. Very disgusting. We left immediately.
Business response:
Thank you for this valuable feedback regarding your stay with us, Alexander. We know how great the inconvenience is when your stay is disrupted by so many bug sightings and unpleasant smells. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you were left with and assure you that we will make sure that we improve in this area to create the exceptional experience that all of our guests deserv... read more
Disappointed...room smelled like cigarettes and bathroom missing light bulb...
Business response:
Hello John. Thank you for taking the time to let us know about your recent stay. We are so sorry that you experienced unpleasant odors because of the smoke smell and that the bathroom had a missing light. We try very hard to make your experience feel like home and we are so disappointed that this did not come across to you during your time with us because of these inconveniences. Your feedback will be used so that we can address and correct these issues for all of our future guests. We wish you all the best in your future tr... read more
THE BED WAS AWFUL, ONLY 1 PILLOW PER PERSON. WAS NOT CLEAN, BUGS CRAWLING ON THE WALLS. NO ONE THERE AFTER 8:00 PM....WEBSITE DOES NOT SAY THAT IT IS AN EXTENDED STAY OR I WOULD NOT HAVE BOOKED IT
Business response:
Hello, Vamela. We are so sorry to hear that your time with us was a disappointing one. Our staff works hard to deliver clean rooms so that you can experience a comfortable stay and I'm so sorry to see that we fell short in this area. We do take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such... read more
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.