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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
poor condition You get what you pay for!
Business response:
Thank you for taking the time to review your stay at our hotel, Patty. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Worst costumer service I have ever had. Man at front desk told me to “wait 25-30 minutes before he could check me in”. Already late and have been driving all day. Staff was so rude that I couldn’t even bare to stay there. Ended up eating however much the room was and staying at the motel 6 down the street. I’ll never recommend this place to anyone.
Business response:
Thank you so much for taking the time to review your stay at our hotel, NAME. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Roach hotel At first glance it looked okay, but when going for a shower surprise no soap and hairs in the tub (definitely not mine). At night roaches decided to visit. Many scattered in bathroom when light turned on. On the positive hotel situated in a good location. Will not be staying there again. Less bugs when camping.
Business response:
We are so sorry to hear of your disappointing experience and for any inconveniences you were caused. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Front desk friendly. Room was not ready. The guest was not very eye catching. Noisy!!
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Carpet in the room was dirty. There were roaches dead and alive in my room.
Business response:
We are terribly sorry to hear that your stay was less than perfect because of the issues with the floor and insect sightings. We will reach out to our pest control provider for proper action and resolve, and make sure that are housekeeping is taking the appropriate measures to prevent this in the future. We are so sorry for any inconveniences that this caused but we wish you all the best in your future travels.
I liked the location and neighborhood. But the room was very smelly and dirty, elevator was very dirty and smelled horrible
Business response:
We are so sorry to see that you did not enjoy the exceptional stay that we intended for you. We take pride in delivering a super clean and fresh stay and it is disappointing to see that you did not experience this due to the issues with the overall cleanliness and unpleasant odors. We will make sure that we address with the property directly for immediate resolve and action. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
The property needs an update. The rooms smelled. The bed was uncomfortable, The furniture needs to be replaced. It was the weekend of the Daytona race so the price was extremely high for the property condition. We won't be going back! 👎
Business response:
Thank you for taking the time to review your stay. We are so sorry for the unpleasant odors that you experienced and that we failed to exceed your expectations. We wish you all the best in your future travels.
How do you feel about roaches? Couple fighting at 430am?
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry for the pest sightings and noise disturbances that you experienced during your time with us, Colin. We can assure you that we will reach out to our pest control provider for immediate action and resolve. We are so sorry that you encountered these issues and appreciate you taking the time to let us know how we are coming across. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.