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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Dirt on the floors Two police cars in front as we were checking in and when we asked what was up, we weren’t told A cockroach No soap Lumpy bed Awful, awful Trash all around the property
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback
Roach In Bed There was a roach in my bed. I was too tired to look for another hotel. Was in court from 1:30 until 6pm. Got in around 9pm cause I had car problems. I went to buy bug spray also air fresher. No one was on staff to change the linen on the bed. I changed the linen, then the TV was out no service at all. Also the bed spread I was given had cigar holds all in it.
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel, Lafayettra. After reading about all of the inconveniences with the unpleasant odors, pest sightings and also issues with the front desk - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned a... read more
Very noisy parking lot poorly lit....
Business response:
I'm so sorry we've disappointed you. Thank you for this feedback so we can always be improving.
brung your own Had a kitchenette, but no silverware, glasses, or any cook wear, had no soap hand towels Not sure was u supposed to bring pots and pans Also there was a lot of workers that stayed up in parking lot till 3 am Playing Latino music
Business response:
Thank you for this valuable feedback. I'm so very sorry that you were not expecting our unique amenity offerings that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
walmart visit when I arrived to check in the front desk window was closed. So, I attempted to do the after hours check and ended up waiting for at least 30 minutes for the attendant to return. I made several phone calls in order to expedite this process due to my son being being ill with a fever and needing medication. All we wanted was to check in.. I spoke with several representatives at the call center but Fran was no help at all being rude and hanging up on me. I spoke with Cassandra and she advised that the clerk was as... read more
THE STAFF WAS BEYOND RUDE. Lady with the mom tattoo on her forearm was the worst. Such a nasty attitude. Screaming at a guest over a towel. There was an awful smell through out the entire hotel. And it turned out to be a dead body. They waited DAYS before investigating and finding Her.
As soon as I walked in my room there was cockroaches breeding on the nightstand
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.