Extended Stay America Select Suites - Ocala

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you so much for this very detailed review of your stay with us, Jeremy. We sincerely apologize for the many issues that you encountered with the pest sightings and reaching someone at the front desk. On behalf of our entire staff, we are so sorry that this was your experience and that it created a negative impact on you during your short time with us. We can assure you that we will address these concerns with our front desk and pest control provider for proper action and resolve. Thank you for letting us know the areas... read more

Business response:

Thank you for sharing your feedback, Kajeeve. Our friendly and professional staff works hard to ensure that we are delivering an exceptional and comfortable experience to all our guests. We apologize that this did not come through during your time with us, and for any inconvenience that was caused. We will use your feedback to help us continue improving. 

Business response:

We apologize for the issues with the unpleasant odors, cleanliness and many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We do hope that our hardworking staff was able to address those concerns, Shawanda. We can't thank you enough for taking the time to let us know how we are coming across and would love to have you back for a much better experience the next time your travels bring you to the area. 

Business response:

Thank you so much of your candid feedback regarding your visit, Johnnie. We are extremely disappointed to learn that you experienced issues with the phone, TV and pest sightings. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels. 

Business response:

Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels. 

Business response:

Thank you for taking time to review our hotel, James. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.