Extended Stay America Select Suites - Odessa

Business response:

Dear Jesus Acevedo, Thank you so much for your kind words! We're thrilled to hear you enjoyed the location and found your room clean and spacious. It means a lot to us that you’re planning to return, we look forward to welcoming you back soon! Warm regards, GM, ESA Odessa. 

Business response:

Dear Maria Torrente-Warrior, Thank you sincerely for your outstanding 10/10 rating. We’re truly delighted to know that your stay exceeded expectations. It’s always our goal to provide an exceptional experience, and your recognition means a great deal to our entire team. We’re honored to have had the opportunity to host you and are thrilled to hear you'll be returning. We look forward to welcoming you back and ensuring your next visit is just as memorable. Warmest regards, GM, ESA Odessa 

Business response:

Dear Guest,We sincerely apologize for not meeting your expectations. We understand how frustrating it can be when things don’t align with what was promised. We will review this matter with our team to ensure they accurately reflect our accommodations. Thank you again for your feedback, as this helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Kasey,Thank you so much for your kind words. We are very happy that you really enjoyed your stay with us.Regards,GM, ESA Odessa. 

Business response:

Hi Titan,Thank you so much for your wonderful feedback! We’re so happy to hear you had an enjoyable stay and that you’d consider rebooking with us. It would be a pleasure to host you again in the future!Looking forward to welcoming you back soon!Best regards,GM, ESA Odessa. 

Business response:

Dear Fatima,We're glad you found most aspects of your stay enjoyable, though we regret the early disturbance. Guests should be able to relax without interruptions before departure, and we understand how frustrating this must have been. We will address this with our team to ensure housekeeping follows a more considerate schedule. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Wow, thank you for the fantastic rating! We're thrilled to hear you had such a great experience. It means a lot to us. We'd love to welcome you back anytime! 

Business response:

Hi Shyanne,Thank you for your feedback! We're glad you had a decent experience, but we want to make it even better next time. If you have any specific suggestions or concerns, we’d love to hear them so we can improve. Hope to see you again soon!