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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Showed up after making a reservation days before and told they didn’t have a room for us. Staff was rude and the place looked terrible. Was not sad to go somewhere else.
Business response:
Dear Misty, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to our city. Sincerely,Hotel Management
Has reservations but they had no rooms.
Business response:
Dear Shawna, We apologize for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Dirty and old rooms. NOTHING IS INCLUDED. No housekeeping, no clean sheets, no clean towels. You have to take your towels to the laundry room between 4-7. They want you to buy a package of pan and pot for $49. Cupboards are beat up and dirty inside all. Fridge was yuck and my sheets at check in were so covered in hair it made me want to vomit. Never stay here!!!
Business response:
Dear Barbara, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! S... read more
There seems to be blood on the wall and the room smells very bad
Business response:
Dear Anne, We thank you for your recent stay and for taking the time to post your review. Please accept our apologies, as we never mean to disappoint our guests in any way. No guest will be happy to put up in a room with stains or a foul smell. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests... read more
There was no silverware, glasses, cups , bowels, plates, no pots or pans or cooking ladles, spatulas, no wash clothes, dish towels,dish soap. I would not recomend staying at this hotel.
Business response:
Dear Dave, Thank you for staying with us. First and foremost, we would like to offer you our apologies for the inconvenience that you experienced during your stay with us. We apologize for any disappointment with our in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team will gladly deliver these items to your suite upon request. We are sorry if this was not communicated to you upon arrival, and we will discuss this with our front desk team. Thank you again ... read more
Very poor service at check in. She told me she just gave away my room but put me in a different room right next to the elevator which ran all night. Plus she stated I booked through Expedia which I didn't and she said my confirmation number was no good. So she got me a room and took my credit card and I'm watching closely to make sure I'm not double billed
Business response:
Dear Jeffery, Thank you for your recent visit and your feedback. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. Also, we regret the disturbance caused by the noise, which impacted your sleep. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Please allow welcoming you bac... read more
Picture on site IS NOT the actual location The picture is NOT of the location. It is pretty much a run down half way house. I was not expecting much but it was barely furnished! It was old, outdated, in a scary location, and I have never seen so many locks on room doors before (3 in my room) plus 2 different levels of peep holes. I mean I did use each lock though. I won't stay here again unless I am desperately poor. The smell.... It was not pleasant. It almost reminded me of a daycare center.
Business response:
Dear Brody, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We have noted your feedback, which will be shared with the appropriate individuals. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
The hotel was very sketchy and at times I felt unsafe. Not to mention waking up to a roach crawling on my face and more crawling on the walls. Most uncomfortable I’ve been , couldn’t even sleep that night.
Business response:
Dear Josh, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Bad experience!! At check in the front was not very friendly. No smile or welcome. Got to the room. Tv not working. Maintenance man replaced it. Toilet looked like some I was I’ll there. Maintenance man cleaned. Jumped into shower. No shower head!! Yes maintenance man fixed it while I froze cold n wet. Left 8:40 am. Front desk locked up. No manager around to complain to. Only good thing was the maintenance man!! He’s working alone trying to keep the place alive.
Business response:
Dear ken, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,431 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.