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Extended Stay America Select Suites - Oklahoma City - Bethany
- Hotels
- Oklahoma City, OK
About this business
Location details
3800 N. I-44 Service Road, Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON'T STAY HERE! ROACHES EVERWHERE! This Hotel was less than sub-standard! I was charged extea fees & a &100 deposit that Was Not originally Disclosed! I Did Not receive the type of Room that I reserved! There were Roaches in the room even coming out from under the TV! I checked out early & Still have Not received a refund for the 2nd night, or Any type of credit for the inconvenience! Front desk was Less than helpful and extremely rude! DON'T STAY HERE!
Business response:
Dear Erin, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Crappiest hotel - Hotels.com f’d up reservations I made two reservations one for myself for two nights, and the other for a person that I was transporting for surgery. When I got there, the hotel only had reservations for the surgical patient. My were not found even though I had paid for both. It took over an hour just to get me in. Hotels.com is to blame for this. The lack if phone numbers on mailings also contributed to not being able to resolve this quickly. I will never use hotels.com ever again! The hotel is a dump. No ... read more
Business response:
Dear Glenn, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Also, we apologize for the issues you encountered with your reservation, which led to your disappointing stay. We recommend that if you make a reservation through a third-party, prepaid booking site, you must make financial inquir... read more
When I got there I was told I couldn't check in until 6 pm because I used Expedia when I showed her on my itenary that it said 3 p.m the clerk said I'm not going to argue with you they don't pay me enough so you need to take it up with Expedia and argue with them
Business response:
Dear Bonnie, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize for your disappointing experience during check-in. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
I had bugs. I did tell them. They weren't able to exterminate until after I left. I was transitioning into moving. I wasn't even offered another room until the day before I left. I stayed a while and paid quite a bit of money. Thankfully I had some stuff that kept the bugs at bay.
Business response:
Dear Lori, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank... read more
Has roach's everywhere and bed bugs, it's very ghetto and there very rude
Business response:
Dear Derek, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so w... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Bethany
How is Extended Stay America Select Suites - Oklahoma City - Bethany rated?
Extended Stay America Select Suites - Oklahoma City - Bethany has a 3.3 star rating with 1,234 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Bethany open?
Extended Stay America Select Suites - Oklahoma City - Bethany is open now. It will close tomorrow at 12:00 a.m.