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Extended Stay America Select Suites - Oklahoma City - Bethany
- Hotels
- Oklahoma City, OK
About this business
Location details
3800 N. I-44 Service Road, Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow! And not in the good way Couldn't even check in. I prepaid on Hotels.com. Then I paid for an Uber there. Only to be told they were over booked. But, I proceeded to watch her check in a customer, that had no reservation, no booking, just a cash paying customer. Then watched her turn 2 more people away. Finally after about 45 min Hotels.com found me a different hotel option and compensation for the issues I was encountering. Right when I was getting up to walk out and get in my Uber, the front desk clerk offered me a room ... read more
Business response:
Thank you for sharing your comments, Kayci. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.
Showed up at this place and walked around the whole building before I had to call someone to come check me in as they had nothing posted they had special hours due to New Year’s Day. The first room I got was run down, laid on the comforter which was covered in someone else’s hair. The bathroom was covered in pubic hair and dirt, it clearly wasn’t cleaned and the covers had not been washed in some time. When i asked if I could just have a refund and leave, I was denied. I was then offered another room, reluctantly I said yes ... read more
Business response:
Thank you so much for taking the time to review your stay, Jessica. We are so sorry for the many issues that you experienced with checking in, overall cleanliness and customer service. This is in no way the high level of customer service and hospitality that we intended for you, and we can't apologize for leaving you with such a negative impression of our hotel. We can assure you that we will address these important matters with our entire hotel staff for immediate action and resolve. We apologize for any inconvenience that ... read more
I paid for two weeks but I checked out after 1 week. At first they told me I would need to get my money back from Expedia when I stated I paid at the property they stated they didn’t give refunds. The front desks lady stated she emailed the manager to get me a week’s refund to date I’m sill waiting on her call. I called her after two days and she stated “I told you I would call you when he (the property manger) email’s me back, he’s in Chicago.” Just RUDE & I never read where it stated they wouldn’t refund especially since p... read more
Business response:
Thank you for the review of your stay, Kayla. We can't apologize enough for the issues that you had with our refund policy, and overall customer service. We are so sorry for any inconvenience that his caused and will make sure that we address this with the team at the property for further review. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Sucked not staying with them again Bad service all around
Business response:
Sorry, visit was that bad. We as you know had a lot of challenges due the Ice storm all week. We still are not at 100 percent waiting on the power company.
Business response:
I'm so sorry to see that your stay with us was not as wonderful as we intended and that you deserved, Cesar. Thank you for your rating and we wish you all the best in your future travels
Business response:
Thank you for your review, Hong. I'm sorry we did not exceed your expectaions and wish that our accommodations had better met your needs during this stay.
Garbage employees The front staff were unprofessional and very disrespectful. They swore at me and my fiancee and laughed at our appearance. We may not be well off but it was uncalled for. The african american woman who checked us in should not work customer service.she made us feel less than and treated us like garbage. I wouldn't stay there if they paid me to. I would not recommend woodsprings to even my enemy. And to think I was looking forward to our stay there.
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Business response:
Thank you for your rating, Robert. We can't apologize enough that you did not enjoy your stay with us. We strive to make your experience memorable, and one that feels like home. We hope that you give us another opportunity to show you our improvements the next time you are in the area. We do hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Bethany
How is Extended Stay America Select Suites - Oklahoma City - Bethany rated?
Extended Stay America Select Suites - Oklahoma City - Bethany has a 3.3 star rating with 1,234 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Bethany open?
Extended Stay America Select Suites - Oklahoma City - Bethany is open now. It will close tomorrow at 12:00 a.m.