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Extended Stay America Select Suites - Oklahoma City - Bethany
- Hotels
- Oklahoma City, OK
About this business
Location details
3800 N. I-44 Service Road, Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches in my room. Front desk was close and there was no way to contact anybody. I ended up not even staying the night at the room because was disgusted.
Business response:
Dear Carell, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Disgusting My room smelled like someone was in a drunk tank for 100 years and never washed. The smell lingered and some of my clothes still stink after being washed 10 times. I do not recommend this dump to anyone. My room keys never worked had to get help from manger which was rude and unprofessional. I shouldn't have to ask for help going into my room every time. She didn't do her job.
Business response:
Dear Carell, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Do not stay at this particular location. It was a nightmare. Bathroom was filthy the floors were dirty. Had to use the wash rags in the bathroom to clean the bathtub and the toilet but when I went to go get some more they're locked up they can't help you after 10:00 whatever the problem. I wouldn't let my dogs stay at this place.
There were roaches in the room.
Business response:
We sincerely apologize for any pests! If the issue was reported to our staff, they will definitely address it! We hope that our new pest control provider will be efficient in eliminating any worries of this in the future!
Budget friendly but smells and very old inside The check in process was fine, after booking my room online. I noticed behind the desk and in the small lobby it wasn't very clean, looked like it was old and not well-kept. It wasn't any better leading to the room. The entire place had an odor I couldn't define. The hallways, the room, the elevator. The room appeared to have nice, clean sheets. I didn't turn down the bed. The room appeared to be cleaned, despite the smell. The entire complex is just "older" and has not been upd... read more
Business response:
Thank you for sharing the details of your stay with us. Please accept our sincere apologies for the troubles that you encountered during check in, along with any rate concerns. Our team works hard to process everything accurately and we are so sorry for any inconvenience that this caused. We will make sure that we address this with our front desk team for proper action and resolve. Best wishes in your future travels.
Disappointed No service ask for towels an the clerk refused an got angry in front of my kids
Business response:
Thank you for taking the time to review and rate your stay with us, Maria. Please accept our sincerest apologies that you did not enjoy your time with us and that you were not satisfied with your stay. We appreciate you allowing us to host you and we hope that your future travels are both comfortable and pleasant.
🤔
Business response:
Thank you for taking the time to review and rate your stay with us, Miguel. We hate to see the lower rating and apologize for any issues that you experienced while with us. We would love to welcome you back the next time your travels bring you this way.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Bethany
How is Extended Stay America Select Suites - Oklahoma City - Bethany rated?
Extended Stay America Select Suites - Oklahoma City - Bethany has a 3.3 star rating with 1,234 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Bethany open?
Extended Stay America Select Suites - Oklahoma City - Bethany is open now. It will close tomorrow at 12:00 a.m.