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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hello, anyone here..?!? Arrived to check in at 11pm no one was there. Called customer service, they said someone would be there in 30 min. No one arrived. I had to find another hotel. If the budget is that low where a night attendant can’t be afforded, then it’s time to look at other occupations.
Business response:
Thank you for your feedback and for sharing your experience, Victor. We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! That was not the first impression we were aiming for and we’re sorry we disappointed you.
This was not what I expected at all. The walls were so thin, you could hear people slamming room doors and the place smelled horrible. The hallway had an odor that took your breath away. The bathroom had an itty bitty piece of soap. I bring my own, but, if I hadn’t, I would have had to go and buy some. There was no shampoo or conditioner, once again, I bring my own. No cooking utensils, the remote barely worked, the bathroom faucet dripped and the woman at the check-in desk was wearing an old faded, beat up t-shirt and short... read more
Business response:
Thank you so much for this detailed review of your stay, Gwen. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and are so sorry that you were not made aware of this. As far as the amenities, since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide. We know that this is not what most g... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Chanell. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for your rating, Chad. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Bring your shiv folks I really wanted to try and stick it out because I had already paid for it. I was there for literally 30 minutes before I just had to leave. The walls were filthy, there were lots of sketchy people in the parking lot and i did not feel like i would be safe walking my dog there at night. The mattress fell like springs between 2 pieces of cardboard. The halls looked like a prison. On the bright side, the woman at the front desk was very nice and friendly. I really liked her. The part that sucked tge most i... read more
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness and your overall experience. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, than... read more
Mmmm. Needs some help.but still, good for cost Really needs new everything. Hotel has not been taken care of to many things to complain about. It's not that my room wasn't clean, it was. But, that's about the only part of the hotel that was. So many things around hotel was broken. Actual wires hanging out of the buttons on the elevator. The button you have to push to get the elevator to come to you. I was amazed at the lack of concern for this. However I did constantly see staff cleaning floors. The rock s are so close and u... read more
Business response:
Oh no! We are so shocked to hear of your concerning claims, Kayci! We are known for our attention to detail, Erica, and apologize that this is not what you experienced. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Very unpleasant stay The first entrance into the room showed a fairly dirty floor, obviously not swept by the room cleaners. The roaches were almost unbearable, appearing pretty much every corner of the room. My budget was limited and since I saw roaches in the hallway too, I assumed I'd have the same exact problem no matter if I changed rooms or not. The linens all seemed fresh, however, there was a very dirty washcloth under the bedside table to the right of the bed. I'd request a refund for my stay, but given how the stay... read more
Business response:
Thank you for your detailed review, John. We sincerely apologize for the troubling encounters that you experienced during your time with us. We can't tell you how disappointing it is to see that there were issues with the overall cleanliness and pest sightings. Our hotel is known for it's super clean rooms and attention to detail, so we can't tell you how sorry we are to hear that your experience left you feeling so disappointed. Allow us to take your feedback back to the property in order to improve in these areas and preve... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 673 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.