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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not replace towels, no shampoo, soap, did not clean room, construction everywhere, called maintenance when sink exploded, they were not able to come out ( it was 4:30 pm). Doors slamming everyday and night. I could go on, trust me don’t stay here. Pay a little extra and get some rest.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for you due to the maintenance issues and noise levels. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Wouldn’t recommend The hotel is under construction, not a big deal, but it was a mess to walk through even in the night. The attendant that checked us in was sleeping in her room and came to the window in her pajamas, we had to call to get her to the desk to get checked in. The floor in the room was greasy and dirty. There were 2 towel and that was it.
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the check-in and overall cleanliness, Marlene. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
Whole property smelled like cigarettes
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
There was nothing good about this place! Our room had bugs and gross stuff in the bed, trash all over our room. They have refused to give me a refund for the room. Instead they asked if they could clean the room for us and we could still stay there. Terrible place to stay and even worse customer service.
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service and overall cleanliness. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderf... read more
This experience was so horrible. We came in to check-in the clerk wasn’t there. Window was locked. Called someone they checked us in . Whent to our rooms. Hotel halls reeked of strong weed smell. Many states legalizing so didn’t think anything about it. When we were falling asleep there was banging on the walls loud like someone was throwing furniture around. Then you can hear es girl whimpering like she was being hurt. Then someone came out and banged on doors loud. We are from out of state with our kids we didn’t open the ... read more
Business response:
Thank you for your candid review. We are absolutely shocked to hear of your concerning claims, and our so sorry that you had such difficulties reaching the front desk. Our super friendly and professional staff typically takes every precaution necessary to address these types of issues head on, and we sincerely apologize if this did not happen for you during your stay. We take the safety and comfort of all our guests extremely seriously and can assure you that we will address this at the property level for immediate action an... read more
Hello, anyone here..?!? Arrived to check in at 11pm no one was there. Called customer service, they said someone would be there in 30 min. No one arrived. I had to find another hotel. If the budget is that low where a night attendant can’t be afforded, then it’s time to look at other occupations.
Business response:
Thank you for your feedback and for sharing your experience, Victor. We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! That was not the first impression we were aiming for and we’re sorry we disappointed you.
This was not what I expected at all. The walls were so thin, you could hear people slamming room doors and the place smelled horrible. The hallway had an odor that took your breath away. The bathroom had an itty bitty piece of soap. I bring my own, but, if I hadn’t, I would have had to go and buy some. There was no shampoo or conditioner, once again, I bring my own. No cooking utensils, the remote barely worked, the bathroom faucet dripped and the woman at the check-in desk was wearing an old faded, beat up t-shirt and short... read more
Business response:
Thank you so much for this detailed review of your stay, Gwen. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and are so sorry that you were not made aware of this. As far as the amenities, since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide. We know that this is not what most g... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Chanell. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for your rating, Chad. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 691 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.