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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring your shiv folks I really wanted to try and stick it out because I had already paid for it. I was there for literally 30 minutes before I just had to leave. The walls were filthy, there were lots of sketchy people in the parking lot and i did not feel like i would be safe walking my dog there at night. The mattress fell like springs between 2 pieces of cardboard. The halls looked like a prison. On the bright side, the woman at the front desk was very nice and friendly. I really liked her. The part that sucked tge most i... read more
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness and your overall experience. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, than... read more
Mmmm. Needs some help.but still, good for cost Really needs new everything. Hotel has not been taken care of to many things to complain about. It's not that my room wasn't clean, it was. But, that's about the only part of the hotel that was. So many things around hotel was broken. Actual wires hanging out of the buttons on the elevator. The button you have to push to get the elevator to come to you. I was amazed at the lack of concern for this. However I did constantly see staff cleaning floors. The rock s are so close and u... read more
Business response:
Oh no! We are so shocked to hear of your concerning claims, Kayci! We are known for our attention to detail, Erica, and apologize that this is not what you experienced. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Very unpleasant stay The first entrance into the room showed a fairly dirty floor, obviously not swept by the room cleaners. The roaches were almost unbearable, appearing pretty much every corner of the room. My budget was limited and since I saw roaches in the hallway too, I assumed I'd have the same exact problem no matter if I changed rooms or not. The linens all seemed fresh, however, there was a very dirty washcloth under the bedside table to the right of the bed. I'd request a refund for my stay, but given how the stay... read more
Business response:
Thank you for your detailed review, John. We sincerely apologize for the troubling encounters that you experienced during your time with us. We can't tell you how disappointing it is to see that there were issues with the overall cleanliness and pest sightings. Our hotel is known for it's super clean rooms and attention to detail, so we can't tell you how sorry we are to hear that your experience left you feeling so disappointed. Allow us to take your feedback back to the property in order to improve in these areas and preve... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Sarah. Thank you for your review and we wish you all the best in your future travels.
Bad Roaches
Business response:
Thank you for your comments, Calvin. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
This hotel was nothing like what we saw online. First room we were given was not clean. Bed was used and had debris in it when covers were pulled back. Room smelled of mold. Black mold visible along wall near ac unit. When we stated we could not stay we were refused a refund. After paying $135 cash as hotel was cash only. No cards. This was a miserable experience from start to finish. We stayed somewhere else. Still out $135!!
Business response:
Dan, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better ... read more
Worst hotel experience I have ever had. I had a reservation for 2 days and when i went to check in at 3 they told me no rooms were available because they havent cleaned them yet. They told me i had to wait so they could clean a room real quick. The hotel is full of people who do not care about others. The place was disgusting. One guest had dropped their to go container of food in the hallway and it stayed there for 2 days. I would pay 3 times as much to stay at a better hotel. Cheap price not worth it. None of the staff wor... read more
Business response:
Thank you so much for your detailed review of your stay. I can't tell you how troubling it is to hear of your experience with your reservation, the overall cleanliness and safety precautions. This is not the clean and comfortable stay that we intended for you and we are so sorry for the inconvenience that was caused. We can assure you that we will address these issues, along with the reports of others not wearing masks, with the management team and housekeeping team at the property. Thank you for letting us know how we are c... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 691 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.