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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one would answer the phone at the front desk. When we arrived it took 15 minutes for staff member to come to the front desk. Then she left to go check our room and was gone for another 20 minutes. When she returned she said our room was not clean, could not be cleaned, and there was not another room that suited us. We cancelled our reservation and found another hotel.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience. We wish you well in all your future travels.
Ugh I didn’t stay even a hour
Business response:
Oh no --- We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! That was not the first impression we were aiming for and we’re sorry we disappointed you.
The fire alarm went off 3 times in one week. This happened at 1am in the morning with no explaination and the front desk didnt saying anything about why or how this happened.
Business response:
I am so sorry to hear about your experiences with an alarm during your stay. You matter to us and we are so sorry for the great inconvenience you experienced. We are addressing the issue but sometimes it takes longer than we planned. We wish you the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
We were there for 11 days and not once did we receive room cleaning.........no soap no shampoo no hair dryer We could exchange our towels but the office was closed most of the time
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware, a coffee pot, etc.). Not every guest desires the same amenities and by allowing guests to choose and only pay for the amenities they want, we are able to keep our rates affordable. Twice a month room cleaning is included in the rate but more frequent services can be requested. We are sorry that was not what you exp... read more
Only if you have no other options. Staff was nice. Room filthy and full of roaches.
Business response:
Thank you for your review. We are so sorry to hear that you had such a negative experience during your stay. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
The bed was lumpy cockroaches in room they state no smoking the elevator and room smelled with heavy smoke and way too many people just loitering around in the lobby who weren't guest but friends of the front desk receptionist
Business response:
Thank you for the detailed comments. We are so sorry for the impression we made on you during your stay. I wish your experience had been more pleasantly memorable and I'm sorry that we disappointed you.
Floors dirty (black feet just walking from bathroom to bed). Kitchen with no utilities to use. Dial O, no answer. When front desk does answer its: Yea..What? Asked for fresh towels, I was told to bring my towels down to them so they can rewash my towels and then they would return to me. No cleaning of room or fresh towels the three days I was there.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Tinker diagnogle Had trouble checking in due to inexperienced front desk person. Toilet kept running....air conditioner was too loud....no blankets on the bed only sheets....no iron or ironing board
Business response:
We are so sorry for the issues you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry this was not your experience. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 673 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.