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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
SUCKED We've stayed here before with no issues. This place was horrid. The smell of weed, the banging on our walls all night, and running up and down the halls. Ridiculous!! We will not be staying here ever again.
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Tommi. We know how heavily of an impact issues like, unpleasant noise level, offensive odors and cleanliness - can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guests.
We had smashed bugs on the wall, dirt everywhere, and the pictures had wires falling out of them. The area also had an unsafe feeling.
Business response:
We appreciate you bringing this issue to our attention regarding the pest sightings. I can assure you that we take these matters very seriously and will make sure that we reach out to our pest control provider for immediate action and resolve. We are terribly sorry for any inconvenience that this created but do wish you all the best in your future travels.
this place was awful! The lady at the front desk came to the front in Pj's and a head rag. she was rude and very ghetto. They had ppl hanging out in front of the hotel. This is a very bad area and the ppl who work here are very dirty.
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, NAME. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
No carpets which enhanced noise from upper floor. hallways again noisey due to lack of noise prevention of doors
Business response:
We are so sorry for the issues with the many noise interruptions you experienced - and that they took away from the overall pleasant experience that we intended for you, Richard. We do hope that our hardworking staff was able to address those concerns. We are so sorry that this left you with such a negative impression of our hotel and hope that all your future traveling experiences are wonderful ones.
I had a ground floor room. I do not know what goes on a this property at night but there were entry doors slamming and people talking loudly in the halls and coming and going every 10 to 15 minutes. Until at least 3 a.m. when I finally managed to get to sleep. sounded like a lot of less than legal activity. WILL NOT BE STAYING THERE AGAIN NOR WOULD I RECOMEND ANYBODY ELSE TO STAY. DID NOT FEEL SAFE. Checked out in the morning and went elsewhere.
Business response:
We do apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We do hope that our hardworking staff was able to address those concerns. We are so sorry that this left you with such a negative impression of our hotel and hope that all your future traveling experiences are wonderful ones.
The smell of smoke was so strong all throughout the hotel. Once in the room the tv would not work, the tolit filled up every 5 mins all night long, and the refrigerator that was in the room was one of those old house refrigerators that clicks on very loudly every so often making a noise like it was dieing. The bed also was not a normal hotel bed it was more like a potable bed that was very noisy and uncomfortable. The atmosphere was like a hotel people stay in to make drugs. The only thing good about it was the lady working ... read more
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Nothing was unique. The rooms were not cleaned well, fridge an microwave were dirty. Some staff members were polite. I thought it was non smoking facilities, smelt of smoke an weed in stairwells an hallways.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness and unpleasant odors. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you f... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 691 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.