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Extended Stay America Select Suites - Oklahoma City - Del City
- Hotels
- Del City, OK
About this business
Location details
3033 Tinker Diagonal, Del City, OK, 73115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were there for 11 days and not once did we receive room cleaning.........no soap no shampoo no hair dryer We could exchange our towels but the office was closed most of the time
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware, a coffee pot, etc.). Not every guest desires the same amenities and by allowing guests to choose and only pay for the amenities they want, we are able to keep our rates affordable. Twice a month room cleaning is included in the rate but more frequent services can be requested. We are sorry that was not what you exp... read more
Only if you have no other options. Staff was nice. Room filthy and full of roaches.
Business response:
Thank you for your review. We are so sorry to hear that you had such a negative experience during your stay. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
The bed was lumpy cockroaches in room they state no smoking the elevator and room smelled with heavy smoke and way too many people just loitering around in the lobby who weren't guest but friends of the front desk receptionist
Business response:
Thank you for the detailed comments. We are so sorry for the impression we made on you during your stay. I wish your experience had been more pleasantly memorable and I'm sorry that we disappointed you.
Floors dirty (black feet just walking from bathroom to bed). Kitchen with no utilities to use. Dial O, no answer. When front desk does answer its: Yea..What? Asked for fresh towels, I was told to bring my towels down to them so they can rewash my towels and then they would return to me. No cleaning of room or fresh towels the three days I was there.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Tinker diagnogle Had trouble checking in due to inexperienced front desk person. Toilet kept running....air conditioner was too loud....no blankets on the bed only sheets....no iron or ironing board
Business response:
We are so sorry for the issues you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry this was not your experience. We wish you the best in your future travels.
Nightmare stay Bed was cheap no springs, wire n metal frame, no carpet, no lamps dirty. The worst night, noise was terrible
Business response:
Thank you for sharing your feedback, Brenda. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Worst stay ever!!! Stay was horrible. Ran out of towels twice when going down to turn them in because they were washing them and had to go back next day to get more because front desk closed before we got back. Floor in room was dirty and had to wear shoes so feet wouldn't get dirty. Had maid above us who kept her grandkid while working and woke us every morning at 7 running in room above us. Sounded like a herd of cattle up above us. No maid service the whole time we stayed. Never came to room. The air conditioning in our r... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver comfortable, well-maintained rooms and we’re sorry you did not have a positive experience. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
A very disgruntled customer I have been staying in your hotel for 2 days already and I'm third day my keys were voided even though my day was paid for and somehow random stranger drops the key on the elevator and it just so happened to be the one key that fits into it fit into the locks open the door and I don't know that man I've never met him and I don't know how my keys got voided
Business response:
I'm so sorry to hear about your room key situation. I trust it has been resolved? If not, please contact us.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Del City
How is Extended Stay America Select Suites - Oklahoma City - Del City rated?
Extended Stay America Select Suites - Oklahoma City - Del City has a 3.2 star rating with 691 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Del City open?
Extended Stay America Select Suites - Oklahoma City - Del City is open now. It will close tomorrow at 12:00 a.m.