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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was surprised it was so hood for the location it was in. Felt like the homeless camp lived there and price did not reflect condition of and location. As i was checking in a car got burglarized
Business response:
Hello Justin. We appreciate your candid and honest feedback. We are saddened to see that our hotel failed to satisfy your expectations. This is never the feedback that we want to hear, and sincerely apologize for the troubling incident that took place with your car.
Business response:
Thank you for taking the time to review your stay with us, Paul. We are so happy to see that you enjoyed your time with us! Thank you so much for allowing us to host you and we hope to see you again soon!
Business response:
Hello Wagner. Thank you for your great rating! We are so happy that you enjoyed your stay and hope you come back to see us again soon!
The hotel was very disappointing. It was dirty with no amenities except two plastic cups.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry and disappointed to hear that you did not experience the exceptionally clean stay that we intended for you. We will make sure that we review this information with our team at the property for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay with us, Tina. We can't tell you how thrilled we are to see that you enjoyed such a great stay with us! We would love to welcome you back the next time you are in the area!
Muy buen viaje
Business response:
Thank you so much for the great rating! We would love to host you again the next time your travels bring you this way!
The front desk staff was extremely rude. Worst customer service I have ever experienced at a hotel.
Business response:
We appreciate you taking the time to rate your stay with us, Garrett. We can't tell you how disappointed we are to see that the level of customer service was not up to the level that we are typically known for. We will make sure that we communicate this with our front desk team so that we can avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Overall a bad stay the bed was not comfortable the shower curtain holder was close to falling off the wall and the shower curtain couldn't close all the way so water gets on the floor. The floor looked as if it hadn't been cleaned for weeks. The hallway smelled like smoke I had the feeling I was staying in a halfway house or a prison. Not very hospitable and it was NOT easy to get to. Found a bug in my toilet fortunately that's the only bug I found. I will NEVER stay there again and I advise other folks to never stay there.
Business response:
Thank you for reviewing your stay with us, Steve. We hate to see that you experienced these issues during your time with us, and apologize for any inconvenience that they caused. We never want your stay to be anything less than perfect and will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you and wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,031 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.