This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review, Marci. We hate to see the lower rating and apologize for any issues that you experienced during your time with us. We do hope that your future travels are wonderful ones.
The staff were so nice and friendly! The rooms were nice. The beds could have been a little bigger, but all in all everything was great!
Business response:
Thank you for your review, Kristen. We appreciate your positive and constructive feedback. We are happy to see that you enjoyed your overall time with us, and hope to see you again soon the next time you are in the area.
Business response:
Thank you so much for your amazing rating, Marci! We would love to see you again the next time your travels bring you this way!
Room smelled like cigarettes and it took 20 mins before someone came to the front desk
Business response:
We appreciate you taking the time to review your stay with us, Jonathan. We can certainly understand the frustration behind having to endure unpleasant odors. We are terribly sorry for any inconvenience that this caused and will make sure that we alert our housekeeping team of your feedback in order to prevent this issue in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Hallways smelled like cigarette smoke. Elevator had a weird odor. WiFi was out yet property was able to receive my payment info despite only booking 15 minutes prior. Phones to front desk did not work either. No staff after 10 pm and no way to contact property due to phone situation. Ran into a couple guys who had been charged but were not able to check in. Not worth the price I was charged.
Business response:
Thank you for sharing the details of your stay with us. We can't tell you how disappointing it is to hear that you experienced unpleasant odors and overall customer service. We work hard to ensure that your stay is full of great service and a high-level of cleanliness and we can't apologize enough that this did not happen. We will make sure that we address these concerns with our team at the property for immediate action and resolve. We do hope that your future travels are wonderful ones.
Staff was extremely rude. Got room keys and went up to unload our stuff before dinner and there was dead bug beds on bed spread of one of the beds . We left and did not stay
Business response:
Oh no! We are so disheartened to see that you experienced issues with pest sightings and overall cleanliness. This is no way the exceptional experience that we intended for you, and will make sure that we address your concerns with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
The stairwell smelled like someone had been smoking marijuana and never could get in touch with the front desk. There was no shampoo and soap in the room. The bed was the worst bed I've ever slept on.
Business response:
Thank you for your review. We are so disappointed to see the issues that you experienced with the offensive odors, reaching the front desk, along with issues with the bed and lack of toiletries. This is not the exceptional experience that we intended for you, and will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Hello. Brian! Thank you for your wonderful rating! We can't wait to see you the next time your travels bring you this way!
Good for the price
Business response:
Thank you for your wonderful rating! We hope to see you again soon!
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,031 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.