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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was noisy. No amenities. The bed was hard, uncomfortable and it creaked when you moved. The sheets were scratchy, the comforter thin, and the hotel had limited office hours.
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
This was not what I expected at all. The staff was rude, no coffee machine in the rooms, the bed was super small and uncomfortable, the floors were sticky, no ice bucket or machine-even vending machines, the towels and bedding didn’t have a nice smell to them, I had to go buy some and use my own and the noise all throughout the night was ridiculous, it didn’t stop from the time I checked and left. I should’ve looked at the reviews before hand, never again will I stay at a place like this. It was cheap and now I see why, I wo... read more
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
Not Woodsprings I never went. I was charged for a fsy i did not go and i planned to go for my bday but after the useless front desk said she had to talk to her boss who never called me back made me not even want to go there for my bday and get charged again. Bad place and service i will most definetly tell everyome i know Not to stay at your hotel.
Business response:
I'm sorry to hear about this confusion and hope everything has now been resolved.
Check-in was a nightmare. Waited 18 mins to check-in and after we found someone to help us we were questioned if we followed the rules to check-in (Dial 500 if no one was at the front desk)
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. Thank you for sharing these details about your first experience with us.
I feel that it was just awful. All you can smell was cigarette"its a nonsmoking facility"... You have to pay to have it cleaned and get towels. The floors were dirty in the corners. It wasn't a good experience.
Business response:
Thank you for this feedback. We are known for being super clean and we are embarrassed that we disappointed you with a less than sparkling clean room. We hope you'll consider trying us again for a more typical fresh, clean stay with us.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
We were not aware the 3rd floor was a smoking floor. We were not told when we checked in. The staff was friendly but we are very sensitive to the smell so the stay was challenging. We would have preferred to be given an option.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
Staff is kind of rude and couldn't get anyone to check us in for several minutes. When we came back to check in afterward, someone behind us in the line called some main corporate number and someone finally came and was pretty rude. Room cleanliness was fine, beds are small. It's close enough to OU's stadium if you're close to being out of options and don't want to pay a lot.
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 998 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.