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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clerk gave us our room unlocked the door and someone was already in there sleeping
Business response:
Oh no! We are terribly sorry for the oversight and the mishap on assigning your room, Tamisha. Our staff works hard to ensure that the rooms we assign are available, but on rare occasions the room may show available even though it's in use. This is in no way the type of impression that we wanted to leave you with and we will make sure that we address this with the front desk team for proper action and resolve. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Deception...2 towels for 2 weeks....unless u pay extra. No clean sheets for 2 weeks. I will never stay here again. Companies that r deceptive do not deserve my money...I still do have principles
Business response:
Thank you for your review, Rio. I’m so sorry for the miscommunication about the Linen Exchange program and fee. Many guests prefer to do their own laundry in our on-site laundry room, so we do not include fresh sheets and towels as part of our base rate and instead offer this service for a small fee. We apologize if this caused you an inconvenience but hope that your overall stay was both clean and comfortable.
Business response:
Thank you for taking time to review our hotel, Robert. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
We are so sorry to see that you did not enjoy the exceptional stay that we intended for you to have. Thank you for taking the time to share your rating.
Room was moderately clean. Definitely not as clean as it should been. There were roaches live and dead. The bed was without a doubt the Most Uncomfortable bed I've ever slept in. I've slept on dorm room beds that were way more comfortable. In all honesty the floor was more comfortable. I couldn't get any significant amount of sleep on it. I woke up in so much pain in my back I had to stretch for 1hr hoping it would give me some relief. I'll never stay here again. There is simply no excuse to have poor bedding.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Bad bed It was really clean. The bed was terrible I could not sleep all night because the bed was lumpy and killed my back. You really need to invest in better mattresses.
Business response:
Thank you for taking time to review our hotel, Marsha. We are sorry to hear that our beds did not meet your expectations and we apologize for the inconvenience this caused you. We wish you well in all your future travels.
Mold in shower beds worn out pillows worn out so bed we just left and found another hotel
Business response:
Oh no! We are so sorry to hear about this. Thank you for sharing this feedback so all of these issues can be addressed.
If you would like to make tea or coffee in your room, you will need to bring your own cup and equipment. There is no shampoo and no dishes or silverware. There are no reading lights except the overhead spotlights. But if all you need is a place to crash this is an acceptable alternative and it is pretty quiet
Business response:
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Not worth the money This is the cheapest construction of a hotel I have ever seen. Fake brick on the outside that appears to be coming off in a couple of places when we stayed there. There is cheep 1' X 1' vinyl glue down tile in the hall. Vinyl glue down plank flooring appears to be used in the rooms. The room has cheep looking post formed laminate counter tops. Paint was left on top of the vinyl cove. Worst of all I had to wait 10 minutes on the phone before someone answered to notify the staff that I wanted to check in. T... read more
Business response:
We apologize that our hotel is not what you are used to. I appreciate your feedback.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.