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Extended Stay America Select Suites - Oklahoma City - Southeast
- Hotels
- Oklahoma City, OK
About this business
Location details
4112 East I-240 Service Road, Oklahoma City, OK, 73135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
charged extra for internet and towels. also receptionist wasnt vet people friendly.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, David Clark General Manager
You can never catch someone in the front. They make you call this number and someone will eventually come. I waited there for about 20 mins for someone to come so I could have more toilet paper. Second, no room service. You have to pay for that. Third, you have this lady that comes knocking on your door saying it's time to check out. Last I thought I was an adult and know my responsibilities and I know what time check out is. Just overall a bad experience with this hotel in Oklahoma and their sister hotel (Del City location)... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, David Clark General Manager
They overbooked and then walked me You overbooked your hotel so my "guaranteed" reservation was invalid.
Business response:
I'm sorry we did not have a room for you when you arrived.
There was a prostitute in the lobby, the whole hotel smelled of a sulphuric gas leak, my room was a mess, the bed was not made, and the room was as cold as 60*F. Not impressed with any feature from the experience.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Horrible Crocroaches were everywhere, and bird feathers in the bed.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
overnight stay I had booked and PAID for a handicapped , smoking room, 2 beds. My husband is in a wheelchair and I took my 2 grand children with me. upon arrival the front desk said they DID NOT have my request. They did have a 1 bed that was smoking, but no cots for my kids. They told me I could go 14 miles North and get a room..I said NO...just give me a room so we all can sleep..VERY BAD ...do not expect what you pre paid for....Plus the morning attendant came to our room....knocked and then proceeded to just barge in WIT... read more
Very dissappointed Well my dad had booked this hotel for us. He had gone a few days before we arrived to make sure the reservation(which by the way it was paid for)was in order. The clerk confirmed the reservation. When I got there the room was not ready, it was dirty and they blamed Hotel.com for overbooking. Not a pleasant experience. We checked out 2 days early. My dad did not get a refund for the last two days. I am pretty sure that they were able to book the room
Awful Dead bugs found in the restroom. Bath tub less then clean. Air conditioner did not work properly at all. When we checked out and told the front desk she said to call back and talk to a manager. Floors were hardwood and they were sticky.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Southeast
How is Extended Stay America Select Suites - Oklahoma City - Southeast rated?
Extended Stay America Select Suites - Oklahoma City - Southeast has a 3.3 star rating with 919 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Southeast open?
Extended Stay America Select Suites - Oklahoma City - Southeast is open now. It will close tomorrow at 12:00 a.m.