This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was filthy, rooms, elevators, laundry rooms, lobby the whole place was a complete mess. Let me not forget the foul odor in the build. This was one of the worse hotels or motels I ever stayed in.
Business response:
We appreciate you sharing the details of your stay with us. We can't tell you how disappointed we are to see that you experienced issues with cleanliness and unpleasant odors. This is in no way the exceptional experience that we intended for you and will make sure that we review these concerns with our housekeeping team for immediate action and resolve. All the best in your future travels.
Business response:
Thank you for your rating, Christopher. We are disappointed to see the lower rating and would love another opportunity to show you a much better experience the next time your travels bring you this way.
Everyone we came into contact with was super friendly. The place was dirty, glitter on the floor, smelly, the bottom sheet of the bed had a tear in it up by the head, zero amenities and we were supposed to be in a queen bedroom and it was a full bed at best. I feel like I wasted my money.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
It's pretty much what you would expect for the price; and home to a lot of people who otherwise aren't able to get a rental. Everything smelled like cigarette smoke. The ashtrays are set up right outside all of the doors, encouraging smokers to sit by the doors and smoke. I borrowd a broom and mop to clean my room to my own standards, and the broom was filthy with cigarette ash!
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Bare bones
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Robert Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
I spent 30 minutes cleaning the room. Feces, urine, pubic hair all over toilet and shower. Disgusting. Floors were filthy. Someone tried to get in our room at 10pm. Their keycard worked, but we had the chain lock on, as soon as my husband yelled at them, the person ran off. We could not wait to get out of that place soon enough!!
Business response:
Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
TV didn't work, no drinking cups, no light next to the bed, light over the bed area not working, no shampoo in the bathroom.
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with the TV, maintenance issues and overall amenities. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are... read more
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 408 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.