This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Skip this place. Spend the extra money and stay somewhere else. The AC panel fell off while I was sleeping, I went down to the desk where I found the desk window closed. I called them from the lobby phone once and my room twice to report the broken AC and to ask for an extra blanket since what was in the bed was one sheet and one thin fleece cover. Nobody ever answered. Not to mention the floors were filthy as you can see by the bath mat. The television didn’t work either. I cut my stay short and left after a total of 14 hou... read more
Business response:
Dear Guest,We're truly sorry your stay was impacted by multiple maintenance and service concerns. From the condition of the room to the lack of response when you needed assistance, this is far from the experience we aim to provide. We will address these concerns directly with our team to ensure this issue is resolved. Your feedback also highlights areas in housekeeping and equipment upkeep that need closer attention. We appreciate you taking the time to bring this to our attention so we can make the necessary improvements mo... read more
DIRTY Really Really DIRTY ALL SMELL BAD
Business response:
Dear Guest,We’re sorry the condition of your room and the overall environment did not meet your expectations. Concerns about cleanliness and odors are taken seriously, and your feedback will be shared with our housekeeping and maintenance teams so they can address this thoroughly. We appreciate you bringing this to our attention and are committed to ensuring every guest has a more comfortable and welcoming experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Si... read more
Roaches bad smell
Business response:
Dear Guest,We sincerely apologize for the condition of the room and the concerns you encountered. A clean, welcoming environment is something every guest should expect, and it's disappointing to know that we missed the mark during your visit. We will share your feedback with our team to ensure stronger attention to pest control and overall room upkeep. Thank you for bringing this to our attention so we can work toward a better guest experience. We hope you will return so we can provide you with the exceptional visit you dese... read more
I have to say that on this occasion the staff was very, very incompetent this time. I just wanted to rest and just because my passport didn't fit in the machine they didn't want to give me the room, that's a stupid action by the hotel.
Business response:
Dear Guest,We sincerely apologize for how your arrival was handled and for the lack of professionalism you experienced. Every guest deserves respectful and attentive service, especially when seeking a quiet, relaxing place. Your feedback has been shared with our team to prevent such situations from happening again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Not able to check in. Left me stranded I. The middle of the night. Had to find another hotel
Business response:
Dear Guest, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
The place was pretty clean, but beat up. The TV didn't work and it smelled like Cat urine.
Business response:
Dear Guest,We appreciate you acknowledging the cleanliness of the property, but we regret that other aspects of your stay were not as satisfactory. A well-maintained and comfortable environment is important, and we apologize for any issues with the room's condition and television. Guest feedback helps us identify areas for improvement, and we will ensure that our team addresses these concerns to enhance future stays. Thank you for sharing your experience. We hope to have another opportunity to welcome you back and provide yo... read more
Room smelled of Ammonia and
Business response:
Dear Charles, We sincerely apologize for the unpleasant conditions in your room. A fresh and comfortable environment is essential, and we regret that this issue impacted your stay. We will address this concern with our team to ensure proper maintenance and cleaning standards are upheld. Your feedback is valuable to us, and we appreciate you bringing this to our attention as we work to make necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank y... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.