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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel room is infested with roaches. I had to sleep with my lights on. Even with the lights on, they were walking all over. We hardly slept. The only reason I didn’t go to a different hotel, it’s because we got there late. I am requesting my money back.
Business response:
Dear Hermide,We sincerely apologize for the discomfort you experienced during your stay. It’s concerning that your room did not provide the restful environment you deserved. We understand how unsettling this must have been for you. Our team is committed to maintaining a high standard of cleanliness and comfort, and we are taking action to address these issues. Your feedback is invaluable, and we appreciate the opportunity to make improvements. We would like the opportunity to serve you better in the future and hope you will ... read more
Oversold Rooms! I never stayed at this hotel on the night I booked at four because they oversold the rooms. At 1am I was told that I had no hotel room and they had no alternatives. Oddly enough, they keep wanting me to review the hotel.
Business response:
Dear Tiffany,We sincerely apologize for the inconvenience you experienced. Being left without accommodations late at night is incredibly unsettling, and we regret not being able to provide a solution when you need it most. Your feedback is important, and we’re taking steps to improve our booking procedures to avoid this situation in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
My earring was left in the room and the maid stole it
Business response:
Dear Damion,We sincerely apologize for the disappointing experience and understand how upsetting it must have been. The trust and comfort of our guests are of the utmost importance, and we take concerns about missing belongings very seriously. We will address this matter with our team to ensure that proper protocols are reinforced and that all staff members uphold the highest standards of professionalism and integrity. We are fully committed to providing a secure and respectful environment. Your feedback is appreciated, and ... read more
Very poor
Business response:
Dear Steven,We regret that your experience did not meet expectations. Providing a comfortable and pleasant stay is our priority, and we apologize if any aspect of your visit was disappointing. Your feedback is valuable to us, and we will be addressing any concerns with our team to ensure improvements are made. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Manage... read more
Yo no me pude hospedar en el hotel, porque estaba lleno, y la Sra dé el lobby me sugirió que llamara para cancelar y así lo hice, hablé con un representante de Expidia y le conté lo sucedido y me dijo que como yo no había pagado en el hotel que todo estaba bien , que no se procesaría el pago de el hotel
Business response:
Dear Teresa,We sincerely apologize for the inconvenience you encountered with your reservation. We understand how frustrating it can be to arrive expecting a room only to find that the hotel is fully booked. Please be assured that we will address this situation with our team and take the necessary steps to prevent it from happening again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Ridiculous Rented me a room that the tv didn’t work the whole time I was there. Didn’t offer me a discount or nothing. Bad seevice
Business response:
Dear Rick,We regret that your stay was not as comfortable as expected. A properly functioning room is essential, and we apologize for the inconvenience of the TV not working during your visit. Guest satisfaction is important to us, and we will address this matter with our team to ensure better service moving forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Needs to be condemned Beware of this place. I’ve stayed in some seedy hotels before and this is on the top of the list. When I went to check in, the lady behind the counter looked at me as if I was crazy and said she couldn’t find my reservation. She hadn’t even asked my name yet! When I got in the room, it smelled like urine. The whole hotel smelled weird. During the night, I heard what sounded like gunfire exchange somewhere near the hotel. Do yourself a favor and spend the extra money to get a nicer hotel. This one needs ... read more
Business response:
Dear Ryan,We sincerely apologize for the challenges you encountered during your stay. A smooth check-in process and a comfortable environment are fundamental, and we regret falling short of these standards. We also understand how important it is for guests to feel at ease during their stay, and we appreciate you bringing these concerns to our attention. Your feedback will be shared with the appropriate teams so necessary improvements can be made. We greatly appreciate your observations and concerns. We hope you will consider... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.