This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here No towels, sheets had brown spots on them. Smelled like mold.
Business response:
Dear Jimmie, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that genuinely reflec... read more
Our experience was the worse of our life. The room had not towels, the smell of the room was terrible. The bath tube was clot and dirty. The sheets's smell awful and were dirty too, they were stained with corporal fluids. I'll never visit this hotel in my live!
Business response:
Dear LUIS, Our team sincerely apologizes for the hotel not meeting your expectations. We take your concerns seriously, especially regarding the cleanliness of our suites, which is a top priority. We will discuss this matter with our housekeeping associates to prevent it from happening again. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management
Room was full with cocroaches. Had to stay awake the whole night. Their wasn’t more rooms to change of room. I ask to refund my money back, but it has to be done via expedia where i booked the room
Business response:
Dear Leyron, Thank you for choosing us and for taking the time to leave your feedback. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Since... read more
Roaches
Business response:
Dear Meachack, Thank you for choosing our hotel. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
There was nothing at that the property that I liked. It was filthy and uncomfortable. The room had a horrible smell. First thing the bathroom tub lining was broken and laying across the floor. No towels, soap or wash cloths. Dead and live roaches everywhere. No remote and when I went to the front desk, they gave me the remote with dead batteries. We Went to the store to buy some batteries and found out the TV did not work either. The phone didn't work either. Never again will I come back to this property
Business response:
Dear Jesus, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We hope you give us another chance to show you... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.