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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting place The hotel is super dirty from the entrance to elevator to the hallways. Them when i got to the room the bathroom was disgusting sink, tub and mirror filthy. The tv didnt work at all then after being in there for 2 hrs i started seeing roaches i killes atleast 15 of them this is by far the worst hotel i ever stayed it should be burned down and built all over
Business response:
Dear Evernard, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely... read more
Bad attention, rude staff, dirty rooms with an ugly smell.
Business response:
Dear Juan David, We regret to hear about your negative experience. Providing excellent service and a clean, comfortable environment is our priority. We apologize for the inconvenience caused by the staff's behavior and the condition of your room. Your feedback is valuable, and we will address these issues to enhance our service. If you give us another chance, we are committed to making your stay more pleasant. Thank you for bringing this to our attention.Sincerely,Hotel Management
Roaches in the room, fridge didn't work, I asked for another one never got it. Poor poor condition The change my room Im glad I didn’t sleep in that room bc someone else was sleeping there. I checked out before my time was over I really hope I get my money back bc This place is unsafe. Thank you!
Business response:
Dear Eleanor, We sincerely apologize for the multiple issues you encountered during your stay. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused. Rest assured, we take your feedback seriously and will address these concerns promptly to enhance the quality of our services. We understand your safety concerns and assure you that we are taking measures to improve the overall guest experience. We appreciate your understanding and would be grateful for another opportunity to make ... read more
From the moment you open the door to the room it smells like cigarettes, there are also cockroaches and poor cleaning.
Business response:
Dear Leixys, We appreciate your feedback about your recent stay. We regret any inconvenience caused by the scent and cleanliness issues. Please know that guest comfort is a priority, and we're actively working to address and improve upon these concerns. Your insights are valuable, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
A lot of cockroaches in the room
Business response:
Dear Igor, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and the pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before all... read more
We were woken up by the fire alarm, that’s not a good feeling getting the kids to evacuate when there’s no fire. The other days were woken up by the next room alarm it kept going off. There was not a lot of towels, no shampoo or soap. The hallways smelled like smoke weed. The parking lot was busy with people. My family would not be staying at this place next time. It felt very unsafe
Business response:
Dear Valeria, Thank you for choosing us and sharing your experience. We genuinely regret the inconvenience you experienced during your stay. Your safety is our priority, and we're sorry for any disturbances caused by the fire alarm and neighboring room alarm. We apologize for the shortage of towels and amenities, and we appreciate your patience during your stay. We take your feedback to heart and will use it to improve our services. It's essential to us that all guests feel safe and comfortable, and we're sorry this wasn't y... read more
Don’t stay here. The rooms have roaches, the whole place is run down and looks like some people live there. Too many suspicious looking people. We checked in and checked out immediately.
Business response:
Dear Mauricio, We're deeply concerned about the experience you described during your brief stay. Please accept our sincere apologies for the presence of roaches. The issues you highlighted are certainly not reflective of our usual standards. We take your feedback seriously and have immediately taken steps to address and rectify these concerns. Our aim is to ensure a comfortable and secure environment for all our guests. Your comments are vital in our efforts to improve, and we hope you will reconsider, allowing us the opport... read more
The rooms had a Cockroach infestation. I asked to be move to another room and that room also had roaches in it. The Air Conditioner leaked so we had to out towels underneath to stop it from creating puddles. They need to have an exterminator check and clear out the rooms. I do not recommend anyone staying here.
Business response:
Dear Paulino, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.