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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I guess the card I used did not reserve booking, when I called the hotel to confirm they said they had it and overnight staff said I could check in early. Flew in with 5 kids 3 under 3 and drove 1.5 hours from Orlando airport got there and said sorry, you can't check in. Room my sister had bloody underwear that wasn't disposed of. the shower head fell off and almost hit my newphew's head.They compensated for that $100.00 but this place is for people who just want to stay if they don't have homes or something..they don't clea... read more
Business response:
Dear Jesal, We appreciate you choosing us and providing your feedback. We are genuinely sorry for not meeting your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management
Room was dirty, we request be change to another room and the second one have also roaches, the hallways also were very dirty
Business response:
Dear PEDRO, We apologize for any inconvenience you faced during your stay. Our aim is to provide a clean and comfortable environment, and we regret falling short of your expectations. Your feedback is crucial, and we will address these concerns with our team. We appreciate your understanding and hope to have the opportunity to offer you a more enjoyable experience in the future.Sincerely,Hotel Management
Staff needs to improve on housekeeping and maintenance. Front desk employees were rude and disrespectful.
Business response:
Dear Felix, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We are also sorry for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunit... read more
Totally a waste of money They gave us a room where nothing was operable, tv didn't work, no trash can, the bed was terribly bad. Worst breakfast
Business response:
Dear Raghunathan, Thank you for sharing your review. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provi... read more
Overbooked and gave out my reservation to someone else.
Business response:
Dear Sarika, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Managem... read more
The worst place ever Pet smells
Business response:
Dear Guest, Thank you for choosing our hotel and sharing your experience with us. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us anoth... read more
Smelly Hotel This hotel smelled so bad. And our bathroom wasn't clean, the tub was dirty. Our room smelled, the hallways smelled. It was disgusting and we should have asked for a refund but it was so late we didn't really have a choice. Won't go back to Extended stays again.
Business response:
Dear Michael, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay ... read more
From check in the staff was extremely extremely rude we stayed for about a week and it was towards the end of my stay that I witnessed the front desk gentleman call a customer an obscene inappropriate name. Will never stay at this property again…. With all of the competition in the area definitely save your money and go to a different property.
Business response:
Dear Jennifer, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with our service. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 776 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.