This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not enjoy our stay at this property. It smelled bad all around & looked dirty including the room we stayed in. There was a dead roach in the bathroom & on top of everything we were going to get charged to exchanging the towels. Would never stay here again or recommend this place to anyone.
Business response:
Dear Odette, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Not what I expected at all This hotel is in a very questionable area and there were people clearly on drugs on the sidewalk every time we went outside. Little to no area to walk a dog we had with us as there is barely any grass and the grass around was completely litter covered and found dog poop not cleaned up multiple times as well. The beds were so uncomfortable and we literally found a roach in our room when we woke up after our one night stay.
Business response:
Dear Jillian, Thank you for reviewing our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are grateful to you ... read more
Don’t ask for toilet paper, they won’t replace it when you run out. No housekeeping. The room smelled like mold. The beds are NOT queen size! They are FULL SIZE and barely fit two people! The “breakfast” is prepackaged blueberry muffins that taste like crap, Quaker instant grits and oatmeal packets. The creamer is poisonous. Usually waiting for someone at the front desk. Heavily understaffed. ONLY ONE LUGGAGE CART FOR THE ENTIRE HOTEL so if you’re stuck waiting for it, they will CHARGE YOU for still occupying the room when i... read more
Business response:
Dear Danielle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Avoid this hotel at all cost. Staff doesnt help with issues with other guests. We had our upstairs neighbors stomp their feet till 1am and start again at 7 with no one on staff to help.
Business response:
Dear Nelson , Thank you for your honest evaluation. Please accept our sincere apologies for not providing every guest with the attentive service we strive to deliver. Rest assured that this issue has been addressed with our staff and will not be repeated. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Roaches crawling on bed post and under pillow cases. Have not received refund.
Business response:
Dear Jenny, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely, Hotel Management
Pros: Clean hotel, clean room, close enough to Disney, many options for food (mostly unhealthy options, though). I read a lot of reviews that complained about roaches, but I did not see any. Cons: The walls are paper thin. You can hear everything in the next rooms and the room above. My room smelled like old carrots. There were A LOT of dogs, some of which barked. The bed was not comfortable - my back was stiff every morning. Overall, I would not stay here again due to the walls and floors being so thin. You can hear a conve... read more
Business response:
Dear Adam, Thank you for staying with us. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our rooms. We are also sorry for the inconvenience you had due to the pet. In the future, please let us know at the front desk, as we do have a pet policy, so our other guests are not disturbed. As you mentioned that you liked our clean property and location close to Disney, we request you give us another opportunity to show you the exceptional stay y... read more
The place at first seems OK, until you get into the room. There were cobwebs in the ceiling and the lamp. The floor was dirty, but the last straw was the roaches. I killed 2 the first night and stayed thinking that that was the end of it. The second night I killed no less than 9 roaches inside the room. From baby to medium size roaches in all areas of the room and bathroom. The only reason I did not walk out is because it was after 1100 pm when I got back to the hotel. It would have been difficult to find another place at th... read more
Business response:
Dear Ludwig, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. Moreover, we want to reassure you we do everything possible to ensure we have a clean and fresh environment for our guests. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrat... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 776 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.