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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t like the hotel and the place. At the breakfast just bring coffe anything hot.
Business response:
Dear Waldemar, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management
Less than comfortable Disappointing in an area of wonderful hotels. No pool, no ice machines and sad, limited breakfast. Will not book this chain again.
Business response:
Dear Guest, Thank you for evaluating your stay. We apologize for the disappointment you had regarding our breakfast and amenities. We take these comments seriously and use them to improve our guest experience. We received many positive comments regarding our fully equipped kitchens with full-size refrigerator, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to ... read more
Property was clean. Property was not easy to get to
Business response:
Dear Katherine, Thank you for staying with us and for your feedback about your stay. We are glad to hear your compliments about the cleanliness of our hotel. However, we are sorry for your disappointment about our location not easily accessible and regret any inconvenience caused. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. We hope this will not dither you from coming back again.Sincerely,Hotel Management
The hotel, at first, looked ok. I checked in around 6:30pm and went for a walk. When I came back around 9:30pm, I sat at the bed and felt it was WET. I turned the comforter and to my dismay the bed was really wet -with pee! I took pictures and headed to the reception and showed the pictures and asked to change rooms. We asked him to send someone to change the sheets. He said they have no housekeeping at night and that we could change the sheets ourselves. We refused. The receptionist was not at all helpful and show very litt... read more
Business response:
Dear Carmen, Thank you for staying with us and providing your feedback. Our team works diligently to ensure our property stays fresh and clean for our guests. Therefore we apologize to hear about the condition of your room and your disappointment with the staff at the desk's response to it. What you experience is not representative of our standard. However, we are glad to know one Jeena, who took over the shift, could assist and resolve the issues and that you were happy. Thanks again for posting your review, and we look for... read more
I would never stay in this hotel again, dirty, stinky, the elevator is disgusting, the breakfast is a lie, the owners should take more interest in the hotel, I would never recommend anyone to visit this hotel
Business response:
Dear Euclides, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
I have NEVER seen rail bed in a motel.
Business response:
Dear Alicia, Thank you for taking the time to share your comments. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize for the mentioned concerns that have kept you from having an outstanding stay. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Service was perfect, really nice people. Our room was nice but the fridge wasn’t working and found hairs in the wall of the bathroom. They said they have breakfast but they only serve coffee and you can grab a muffin, there’s no breakfast.
Business response:
Dear Daniel, Thank you for your appreciation for the staff and the service provided during your stay. However, we are sorry for the fridge not working and the bathroom not being clean and presentable in the best state. We also apologize for being disappointed with the breakfast items. Our goal is to provide the best service and immaculate accommodation so our guests have an exceptional experience. We will address your concern to ensure the satisfaction of our guests in the future. We hope to have the opportunity to make it u... read more
No cleaning
Business response:
Dear Samir, We apologize for not meeting your expectations during your recent visit to our hotel. Since we are an extended stay property, we provide housekeeping services weekly to guests who stay eight or more nights; however, these services are always available upon request for a small additional fee. We also offer a complimentary linen exchange service at the front desk. Thank you for the feedback; we will ensure our front desk staff communicates this more clearly during arrival and provides each guest with the profession... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 776 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.