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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. The area thrives with drug dealers, esxorts, and who knows what else. Very sketchy people in rhe parking lot every night i was there. Better lock your door and stay inside at night.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Tiana, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room was dirty, the smoke detector had a towel wrapped around it and there was a dead cockroach on a table. We asked to switch rooms and the second one was a little better. When we can back that night around 10 pm, there were people outside drinking with bottles all over the cars. When we called from our room the call was rolled over to some kind of answering service and she didn't have a clue how to contact anyone for emergencies. We checked out the next morning, a day early
Business response:
Thank you for staying with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Roaches, sticky floor. Water leak under sink. I would not go there anymore .
Business response:
We sincerely apologize for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we have alerted our maintenance team about the water leak, and they are fixing it immediately. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very tired hotel, dark hallways, very humid in the rooms.
Business response:
Thank you for your review. We apologize that your stay was just average, and for the condition of our hotel.We agree there are areas within the hotel which are beginning to show their age. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Wehope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Problems There was a weird smell in the room. At 2am in the morning a dog in an adjacent room started barking and barked for about a 1/2 hour. I called the front desk & they said they had called the owner & that they were on their way. Where was the owner at 2 am in the morning & why was a barking dog allowed to stay there?
Business response:
Larry, thank you for reviewing our hotel. Please acceptour apologies for the odor and noise you experienced while you were here. Please be assured that we have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. We have also shared your feedback with our front desk time. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not very nice The hotel was dirty and dated. The first room I was in smelled so bad with smoke the we had to change rooms, at check in I was told that I could have a late check out at 12pm but I was very rudely kick out at 11 am. This was the worst hotel experience I have ever had.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.